Casino765 - Výběr hráče byl opožděn.

I made my first withdrawal on 26/05/20. I have submitted all necessary documents and filled in my bank details. The withdrawal status has been "accepted" since around May 28th. I have sent more emails than I can count to the support team, who have never replied. My only method off talking to anyone which is on the live chat section who either tell me to send another email or that my money will be in my account by the end of the week, which obviously never happens, or they are short staffed due to the pandemic. The casino started up in May in the middle of the pandemic so I would imagine they would have more staff now than they initially started with so I find hard to believe. I would like them to pay my withdrawal and close my account

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received any payment receipt or a reference number to track the transaction? If yes, please forward it to petronela.k@casino.guru.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear John,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.