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I cannot enter my account since I forgot my username and I cannot find a phone to communicate with

no puedo entrar a mi cuenta ya que olvide mi usuario y no encuentro a un teléfono a donde comunicarme

Dear Rosy,

Thank you very much for submitting your complaint. I’m sorry to hear about your trouble. I have checked the casino website and this is what I found (here):

If you don't remember your user name, do you remember at least the email address that you have used to register your account? Have you received any registration email when the account was created?

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Rosy,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.