Casino Rocket - Hráč požaduje vrácení vložených prostředků.

Hello,

I have deposited 52 euro in casinorocket on 10june 2020.

But i cant be able to play any slot.

Slots are not opening.

When i open any slot then referesh the page only not opening any slot.

I tried all providers slot to open but not a single slot opening.

Then i contact with chat they telling they will fix this but still no response.

Then i told u withdraw the money which i deposit 52 euro.

They told me i cant withdraw because minimum have to wager 3 times of deposit.

But if slots not open i couldn't play any game then how can i do the wager.

They have a lots of bugs in softwares. Sometimes hang also.

I want my 52 euro back.

Please help me to get my money.

Thanks

Dear Shujath,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you’ve been able to play any of your funds or the whole amount is still untouched in your balance? Additionally, please forward any relevant communication between you and the casino to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Shujath,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear

I already played. Now the slots work fine.

Thank for your help

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Shujath for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.