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Good morning, on Saturday, I made a deposit of 320.00, which until today, Monday, August 22, nobody has been able to solve, and I doubt that money will appear, since one person tells me one thing and another person another, and that is how they carry the truth sounds like a fraudulent casino do not trust

Buen día el sábado Ise un depósito de la cantidad de 320.00 el cual hasta el día de hoy lunes 22 de agosto nadie a podido solucionar ya dudo que me aparezca ese dinero ya que una persona me dice una cosa y otra persona otra y así se la llevan la verdad suena a casino fraudulento no confíen

Dear emmanuelmoreno239,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear emmanuelmoreno239,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.