Brango Casino - Hráč se snaží dokončit ověření účtu.

I have this money to withdraw, but I need to be verified first. They won’t let me verify. The link for it literally just refreshes the page. Over and over again. And the email link, I’ve emailed them 3 times and they just email me back telling me to submit my verification stuff, the same way I’m telling them does not work. I’m stuck.

Dear Tori.Fredrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Is there any email address or possibility to upload your documents inside the account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Tori.Fredrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.