Bonza Spins Casino - Hráč má problém s jejím odstoupením.

Put through a withdrawal 1/12/19 for $2003 without claiming a deposit bonus and that was still "processing" on the 4/12/19. I then deposited again (without a deposit bonus) and won another $1000 so cancelled my withdrawal and then put it through again for $3003 (4/12/19). Now it’s nearly the 11/12/19 and it’s still processing and live chat have been useless. I have made multiple withdrawals before without a issue and have had my account verified from sign up with all relevant documents approved and multiple withdrawals made over time.

It’s not very "responsible service of gambling" if I can still cancel my withdrawal and spin it all back after so many days. 

Dear Monique,

Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. Please be informed that this casino has very bad rating on our website (0.2/10), but I will try my best to help you. 

It is not unusual for withdrawal requests of larger amounts to take more time to process. I would like to know if the casino provided you with some reason for processing your withdrawal request for so long.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Monique,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.