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I had a withdrawal pending this week I did it on Sunday processed by transfer and in a maximum of 5 business days they would make the refund ... the problem is that now it does not allow me to enter and it puts me site without a license closed as and where I can claim my money??

Tenía pendiente un retiro esta semana lo hice el domingo tramitado por transferencia y en un máximo de 5 días hábiles me harían el reintegro...el problema es que ahora no me deja entrar y me pone sitio sin licencia clausurado como y donde puedo reclamar mi dinero??

Dear Javier,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.

Additionally, I have tried to access the casino website with Spanish VPN and didn’t experience any difficulties. Since you have filed this complaint more than 12 hours ago, could you please advise if the issue is persisting?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I asked for the withdrawal by transfer on Sunday .... what worries me is that it does not allow me to access the web .... vpn? No idea what it is

El retiro lo pedí por transferencia el domingo ....lo q me preocupa es q no me deja acceder al web....vpn? Ni idea de lo que es

If it was my first withdrawal request

Si a sido mi primera solicitud de retiro

Dear Javier,

VPN stands for Virtual Private Network. It’s a tool widely use to alter your geolocation. I only used it to see if I would be able to access the website as if I were from Spain. I didn’t experience any difficulties. Do I understand it correctly that you were still not able to access the website? Thank you.

If I could already enter from vpn .... in theory tomorrow is 5day and they should pay me the withdrawal .... but I will take the advice that you can expect 14days but it is not their thing if they say up to 5 business days

Si ya pude entrar desde vpn....en teoria mañana es el 5dia y deberían de abonarme el retiro....pero tomaré el consejo q dais de esperar 14dias pero no es lo suyo si dicen hasta 5dias laborales

Thank you very much for your understanding Javier. I will set the timer for 7 days and wait for your update patiently.

Dear Javier,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I have not received them on Sunday, I asked again and yesterday they told me to wait until today, which is the fifth day .... I see that they give me many long ... I made the deposit, I fulfilled the bonus of plays and today N theory should be pay me .... I'm beginning to doubt it

No las e recibido el domingo volví a pedirla y ayer me dijeron q esperase a hoy q es el quinto día....veo q me dan muchas largas...hice el depósito cumplí con la bonificación de jugadas y hoy N teoría deberían be pagarme....ya lo empiezo a dudar

Let’s stay positive and wait for good news and winnings. I will set the timer for 7 days and expect your update in the following days.

Dear Javier,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.