BlackDiamondCasino - Hráč nemůže vybrat své výhry kvůli procesu ověření.

Casino refuses to accept my withdrawal. Tryed many times and I have sent all verification documents what casino has asked. Now I have selected to a "random verification process" witch takes 10 days. Really unreliable casino. 

Hello Jarkko.

Thank you very much for submitting a complaint through our website. We are sorry to hear about your troubles.

Let me ask you few questions to be able to fully understand your case. Which bonus did you take? How much money did you manage to win? Usually, casinos prolong the withdrawal and verification process in cases where they need to investigate something or suspect fraud. This process is standard, and you don't need to worry.  Could you also tell me which games you played?

Regards, Matej

Dear Jarkko,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.