Bitvest Casino - Hráč má technickou závadu.

For roulette, two numbers appear on the table per spin. Bitvest .Io found on your site. But now I don't see him with you anymore

U rulety se na stole objevj dvě čísla na jedno roztočení. Bitvest .Io jsem našel na vašich stránkách. Ale teď jej už u vás nevidim

Dear Patrik,

Thank you very much for submitting your complaint and forwarding the relevant screenshot. I’m sorry to hear about your problem. Have you tried communicating the issue with casino directly? Could you please forward your game history with the exact time of the incident along with any relevant communication to petronela.k@casino.guru?

Could you please advise if you had any bets on winnings number 29?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I sent you the login details in an email. Take a look at it and evaluate whether to continue with the casino or not.

I trust you and consent to login and verification.

Poslal jsem vám v mailu přihlašovací údaje. Podívejte se na to a zhodnotte jestli s casinem pokračovat nebo ne.

Věřím vám a dávám souhlas k přihlášení a prověření.

A few minutes ago, I spun the roulette wheel again, and I bet the odd one fell on the table and the odd one fell on the wheel: the result? ... the casino recognized the even from the table.

Před pár minutami jsem znova roztočil ruletu,a vsadil jsem na lichou na stole padla sudá a na kole lichá : výsledek?...casino uznalo sudou ze stolu.

Thank you, Patrik, for the information but no third party can access your account. Sharing your login information is forbidden in T&Cs and it may lead to an account closure if it’s accessed from different IP addresses. I strongly recommend against sharing this kind of information in the future.

I’ll be waiting patiently for the required information. Thank you in advance for your cooperation and understanding. 

Have you tried communicating this issue with the casino directly? Please forward any relevant communication.

I wrote a ticket at the casino. THERE IS A TIME FOR ANSWER

Psal jsem tiket v kasinu. ZATIM CEKEM NA ODPOVĚĎ

I fully understand your frustration, Patrik. I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding the investigation.

Meanwhile, could you please advise if you had any bets on winnings number 29?

Dear Patrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I'm not dealing with it anymore. I won the money back. I'll watch it and see

Neřeším to už.Penize jsem si vyhrál zpátky.Budu to sledovat a uvidíme

Thank you, Patrik, for the update. Do I understand correctly that you wish to close this complaint?

Close ... IT'S THAT.

Uzavřít.... JE TO TAK.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.