Bets.io Casino - Výběr hráče je zpožděn.

At this casino, I used the first deposit bonus to play and won a prize. I cleared the wagering requirements for the bonus, so it was converted to cash. I then requested a withdrawal, but it has been about a week, and I have been inquiring with support. They keep telling me that the withdrawal is under review, but the review has not been completed. I followed all the betting limits and played the game accordingly, but there has been no progress.

I would like to seek advice on this matter.

こちらのカジノで、遊び初回入金ボーナスを使用し、賞金を得てボーナスの賭け条件をクリアして、キャッシュへと変わりました、そして出金をかけましたが約1週間ほど、サポートに問い合わせていますが、出金の審査と言われ審査が終了しません、ベット上限なども守りゲームをしましたが話しが進みませんので

今回相談させていただきたいと思います。

Dear chibaba,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear chibaba,

Thank you for reaching out regarding your withdrawal request. We appreciate your patience as we address this matter.

Upon reviewing your account, we have noted that you are not fully verified. As a result, we are unable to process your withdrawal at this time. We have previously sent you multiple requests to complete the verification process, but it appears these requests have not been addressed.

To proceed with your withdrawal, we kindly ask that you complete the verification as soon as possible. This will enable us to move forward with your case.

If you have any questions or need assistance with the verification process, please do not hesitate to contact us.

Thank you for your understanding.

Best regards,

Bets.io casino

I understand. Thank you. If you are unable to get off even after completing the authentication, I will consult with you.

かしこまりましたありがとうございます、もし認証を完了しても降りないときには相談させていただきます

Hello everyone,

Thank you Bets.io casino for providing more insight into this issue.

chibaba, has there been any news? Have you already provided the required documents?

I will submit it to the casino.

However, currently

According to the internal team in the cryptocurrency wallet with the deposit confirmation, one screenshot must contain both my address and the recipient's address.

It seems that photos taken from the blockchain are not allowed.

From the wallet I use

They can only be photographed separately,

I have told them this many times but they have not accepted it.

The casino support person told me to contact the wallet, so I am currently contacting them.

Waiting for wallet response

私の方からは、カジノの方に提出

したのですが、現在

入金確認が記載された暗号通貨ウォレットで社内チームによると、1枚のスクリーンショットには私のアドレスと受取人のアドレスの両方が含まれている必要があるとのことで、

ブロックチェーンから撮影したものは不可とのことで

私の使用しているウォレットからは

別々にしか撮影することができず、

何度もその旨を伝えていますが、受け入れてもらえません。

カジノサポートの方に、ウォレットに問い合わせしてくださいとのことを言われ、ただいま問い合わせていまして、

ウォレットの返信待ちとなっております

We are currently waiting for a response from the wallet company.

Regarding the above-mentioned matter, especially the casino group

I haven't received a reply from Bets.io, what is the situation on their side?

現在ウォレット会社からの返信待ちになっています、

前述した件に関して特にカジノグル側や

ベッツアイオー側から返信がないのですが、そちら側はどういう状況でしょうか?

Alright, so let's give it a few more days. Please, keep me informed about any further developments.

I received an email from Bets.io Casino and have sent a screenshot to you.

I'm waiting for a response from Bets.io and the wallet company, and if there is any progress,

I would like to turn back now.

こちらがベッツアイオーカジノ側から、メールがきまして、こちらにスクリーンショットを送信してます。

ベッツアイオーやウォレット会社からの、連絡を待ち進展がありましたら、

折り返させていただきたいと思います。

Could you please forward all the relevant communication between you and the casino, and you and the wallet company to kristina.s@casino.guru? Thank you in advance.

I was instructed by the wallet company to use EtherScan to submit my transaction history. However, today I received a Zoom call request from the Bets.io site. I was instructed by the site to inquire about the wallet company's transaction history, and even though I submitted the specified information, they continued to make further requests. How long should I respond to such requests?

私はウォレット会社からこのようなことに、方法でと指定されイーサスキャン を使い取り引き履歴を提出しています。 しかし本日ベッツアイオーサイト側よりZoomの電話要求がありました こちらはウォレット会社の取り引き履歴の出せるものを問い合わせしてくれと、サイト側より指示を受け、その結果指定されてるにもを提出したのにも関わらず、更に要求を重ねてきました、 このような要求にいつまで応えればいいのですか?

The video call verification will be done via Skype from 11:00 on November 20th, Japan time.

I have scheduled the date

Time passed and I still didn't hear anything

I sent an email inquiry, but the support team said they would get back to me right away, but I've been waiting for three and a half hours.

Why is this possible?

Please answer publicly from Bets.io

日本時間の11月20日11時よりスカイプにてテレビ電話認証をするということで

日程のスケジュールを組みましたが

時間を過ぎても全く連絡が来ず

メール問い合わせをしたところ、サポートチームがすぐに連絡しますと言って3時間半も待たされています、

なぜこのようなことができるのか

公の場でベッツアイオー側答えてください

Thank you very much, chibaba, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello chibaba.

I am so sorry to hear your account has not yet been verified.

Did you manage to have a Zoom call with the casino?

I will contact the casino and try to resolve the issue as soon as possible. Now, I would like to invite a Bets.io Casino representative to join this conversation and help resolve this complaint.

Dear Bets.io Casino,

Could you comment on the matter?

Thank you in advance for providing the information.

I just authenticated via Skype.

I was greeted with a few questions and support.

He spoke at length for about 50 minutes.

Just look outside the screen for a moment

I was forced to authenticate in an intimidating manner, such as not taking my eyes off the screen.

I felt very uncomfortable.

先程認証をスカイプにてしました

少しの質問とサポートに前振られてたのに

長々と約50分ほど話をされて

少し画面の外を見ただけで

画面から視線をはずななど、威圧的に認証をさせられて

とても不快な気持ちになりました