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My account was suspended with a balance of about $2900 at Betlevelz. The reason is that remittance from a bank account to a third party violates the terms. I am having trouble because my sending money to an acquaintance was judged to be a fraudulent act. Can you help me?

Dear hirokingmm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

3.4 An account must be opened in order to bet with BetRebels. The client must use their own personal credit or debit card in order to open an account. Proof of identity, in the form of a photocopy of the card(s) (front and back), together with the photocopy of an identity document, must be forwarded by fax or email at documents@betrebels.com. In order to prevent money laundering, proof of identity may be also be requested when utilising other forms of payment.

4.10 An Account Holder can only make a deposit with his personal Card. Credit / Debit Card transactions are subject to a limit of €2300 per transaction. If you want to deposit more you have to split the amount on multiple transactions. Kindly note that we do not accept Credit / Debit Card transactions from certain countries. A Credit / Debit card registered with a BetRebels account cannot be utilised on another. Please note that deposit limits apply. Limits will increase upon presentation of the required documentation. Transactions on the Credit / Debit Card Cardsholder's Statement will appear as Rebels Gaming Ltd. If the user has deposited funds with a Credit / Debit Card, and subsequently requests a withdrawal the funds withdrawn will be returned to the same Credit / Debit Card. All Credit / Debit Card payments are processed by Rebels Gaming Ltd.

Furthermore, please check our Fair Gambling Codex for Players:

Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Do I understand correctly that ou used a third-party payment method to withdraw your winnings?

Thank you very much in advance for your reply.

Best regards,

Petronela 

I have never applied for a withdrawal of funds to a third party in my betrebels withdrawal application.

I made a deposit with my vegawallet and submitted a withdrawal request to my vegawallet.

In the past, I have sent money from my bank account (rakuten nank) to an acquaintance, but it is not money laundering, but personal lending and borrowing history.

First of all, I don't have enough money to launder money.

Please check again.

私はbetrebelsの出金申請で第三者へ資金の出金を申請したことはありません。

私のvegawalletで入金し、私のvegawalletに出金申請を出しています。

過去に私の銀行口座(rakuten nank)から知人へ送金したことはありますが、それはマネーロンダリングではなく個人的なお金の貸し借りの履歴です。

そもそも私はマネーロンダリングをするほど大金は持っていません。

今一度ご確認をお願い致します。

It may be under investigation now, but has there been any progress? . .

今調査中かもしれませんが、何か進展はありましたでしょうか。。。

Do I understand correctly that your account was suspended, and your winnings were voided because of an allegation of money laundering related to lending money to a third party? This came to light when the casino examined your bank statement? Does the other individual have an account with the same casino?

I transferred money from my bank account to a third party because I owed them personal money. I had no intention of laundering money. We have not received any specific explanation from the casino about which one is applicable.

I have heard that third parties also have casino accounts. However, I hear that they are not using it now.

私の銀行口座から第三者に私的な金銭の借りがあったため送金しました。私はマネーロンダリングを行うつもりではありませんでした。カジノ側から具体的にどれがそれに当たるかは説明を受けていません。

第三者もカジノのアカウントは持っていると聞いています。しかし、今は利用していないと聞いています。

Could you kindly provide us with your bank statement and a screenshot of your casino deposits? This will help us investigate any potential collusion between you and a third party. When submitting supporting evidence, please make it clear which transactions have raised suspicions with the casino. You can send this information to my email address at petronela.k@casino.guru. We appreciate your cooperation in advance.

Dear hirokingmm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.