Bet99 Casino - Výběr hráče byl zpožděn.

I just withdraw 06/06/22 2000$ and self excluded for 6 weaks just to make sure to not play my 2000$ .. but now since I can’t go on the casino site I’m having trouble to communicate with them .. I cannot withdraw till they send me email .. they are not sending me any email .. im trying to withdraw with ecopayz.. plz help me

Dear Corriveaufelix,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

I assume when somebody have a gambling problem and self excluse themself on bet 99 they don’t pay him .. what a shame

I fully understand your frustration, Corriveaufelix. However, we always give the casino two full weeks to process e each payment. I will keep this complaint opened if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Still nothing .. they want to wait 5 weeks before I can withdraw (self exclusion 6 weeks)

Unfortunately, some casinos do not allow players with active self-exclusion to withdraw their balance until the self-exclusion period is over. Since it seems to be the case here, I am afraid that there is not much we could do about it at this point. I can only recommend that you wait the necessary amount of time.

I would like to know how you wish to proceed with this complaint in the meantime. We have 2 options - I can leave this complaint opened during this time, or the better option - I can close the complaint, and in case the casino fails to process your withdrawal after the self-exclusion period is over, you can ask us to reopen the complaint and we will contact the casino. Please, let me know which option sounds better to you.

Dear Corriveaufelix,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.