Bet7 Casino - Hráč se snaží vybrat své výhry.

simply 3x in a row they refused the payment and not the full amount, max bet is 1eur. do not respond to email. scum alert

Dear marko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you tried contacting the casino to find out what the problem may be? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear marko,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Still pending and no answer on emails....

the payment passed after 8 days...

Thank you for your reply, raul10. We seem to be on the right track now. Has the first withdrawal already reached your Skrill account?

Ok, I will keep this complaint opened until your confirmation regarding the successful second withdrawal. Please let me know as soon as you receive the payment. Thank you in advance.

Ok, i will make update. still pending.

I can confirm that the second payment was made, that it took a long time but it passed. the emails still no one answered.

Thank you, raul10. Since you have received all your winnings, can we consider this issue resolved? Do I have your permission to close the complaint?

Yes, it is ok.ty

Awesome news, raul10. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.