Bet24-7 Casino - Hráč tvrdí, že platba byla zpožděna.

On January 13, 2024, I requested a withdrawal of €63 from this casino. Of course, I had previously sent all documents for verification. Before the withdrawal, I asked in the chat whether I could withdraw using the INPAY method to my bank account because it was the fastest method - 30 minutes. Unfortunately, when I asked when the payment would be made, LC said that I needed to contact the financial department regarding this matter. After several e-mails, they kindly replied in a twisted manner that I should wait but I don't know what for. After 3 days, I canceled the withdrawal and placed the order using the same method as I made the deposit, i.e. via a crypto wallet. Of course, the time limit for payment is up to 48 hours. After this time, I ask again when the payment will be made and again confusing answers. I do not recommend this casino and I discourage anyone from making deposits to them because you will not receive your money.

Dear deniro72,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The time the casino has to pay out is given on their website. In the case of the Inpay payment method, it takes 30 minutes to transfer to a bank account, and in the case of cryptocurrency, it takes up to 48 hours. The chat sends me to the finance department and the finance department responded to my 7 e-mails twice, giving an evasive answer.

Dear deniro72,

Have you received your withdrawal from the casino yet?

Hello. I have not received a payout from the casino. The finance department does not respond to emails and the live chat support gives confusing answers. There is no substantive discussion with them at all.

Today I received this answer from support about the payment. This casino is a disaster. I wanted them to refund the deposit I paid, but there was no response.

Thank you for your reply, deniro72. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

I don't have an active bonus. I am trying to withdraw what I won plus the deposit, i.e. the €63

Dear deniro72,

We contacted the casino representative and I have bad news. Bet24-7 Casino is no longer operating and it's unlikely that players will ever receive their payouts. I'm afraid there is not much we can achieve without cooperation from the casino side. I will mark the complaint as "unresolved" in our system. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (complaints@gaminglicences.com). The licensing authority has better options and tools to help players. More information about submitting a complaint directly to the regulator can be found here. I am sorry I could not be of more help on this occasion.

Best regards,

Kristina