Beep Beep Casino - Hráčský účet byl uzavřen bez souhlasu.

Hello, I have a problem with the casino Bepp Bepp Casino. I signed up and made a deposit there about 3 or 4 weeks ago. Now, on Sunday, I deposited 12 euros and took the 200% bonus, and now the account is locked. I contacted support, and they claimed that it was closed at my own request, but that's not true. Can you please help me with this?

Hallo ich habe einen Problem um das Casino bepp bepp casino habe mich vor 3 oder 4 Wochen angemeldet dort und eingezahlt und nu am Sonntag habe ich 12 Euro eingezahlt und hatte den 200% bonus genommen und nu ist das konto gesperrt daraufhin habe ich den Support angeschrieben die haben es geschlossen auf mein eignen Wunsch meinten die das stimmt aber nicht können sie mir da bitte helfen?

Dear Ladybaby82,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the conversation between you and the casino customer support about the closure of your account? My email address is veronika.f@casino.guru. Alternatively, you may post screenshots here.

Has your account been locked temporarily, or permanently?

What was the balance in your account when the casino locked it?

Could you please specify if you ever requested a cooling-off period, or a self-exclusion from this or any other casino before?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika