Akkha Casino - Hráč si nemůže vybrat své výhry.

Dear all,

I'm here to expose this one of the worst and extremely unethical online gambling platform Akkha casino. I have played initially with thousands and they will pay like genuine and kept on pinging for deposits. I have even lost 3 lakh my own money and on 29th I won 360000 kept 10k bet on 0 and I hit the winning and these guys doesn't want to pay that. They kept on saying their compliance team checking the game play for 2-3 days and after that they disappeared they won't respond on WhatsApp or either on email. When you guys win they won't pay please stay away from this platform. I hereby attached my winning proof and I have many proof to support it ping me if need any proof guys let's join hands and get this casino no deposits.

Dear be.jeevi786,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I better understand the situation.

Could you please confirm whether completed the account verification? Do I understand correctly your withdrawal is still 'pending'? Did you accumulate your winnings using an active bonus or not?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

My account was completely verified even I have got few withdrawals from them and also lost so much. My winning was not from any active bonus I deposited 50 thousand and they offered 10% deposit cash back with 1x rollover which I completed successfull and I placed my bet on 0 with 10k on speed roulette and I won 360000 and I managed to bring it up to 4.55 lakh and I placed the withdrawal on 29th jan they didn't process it and kept on cancelling my withdrawal stating game play is under check by their compliance team. As this funds still available for me to play I played again and lost few thousands and brought it down to 4.15 I placed withdrawal again this time they didn't cance or never responded back at all. My account is still active they didn't cancel my account yet.

Thanks for the explanation, be.jeevi786.

Would you be able to forward me the communication between you and the casino regarding your latest withdrawal request? My email is tomas@casino.guru

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Hello Thomas,

I have sent all the information you have requested on email 2 days back and I got no response. Let me know if any information needed

Thanks, be.jeevi786 for your emails and detailed explanation.

I will now transfer your complaint to my colleague Matej (matej.n@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello be.jeevi786,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Hello Matej,

I'm sure these guys will never respond back, I'm sure as you might have handled many cases you might be knowing it is purely a scam

I will try to contact the casino representative via Skype, and we will see.

Hello Matej,

Have you got any update are they even responding to you guys.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ha ha ha scam casinos will never ever respond back if they wanted to resolve they would have responded to me long back and they won't be worried for negative reviews for them money is ultimate than reviews. Anyways thanks for trying

I believe it is better to dispute at bank regarding all the deposits made

Scam casinos will never respond back rather you taking complaints you guys can announce this is scam casino...

I am sorry, be.jeevi786. The casino is non-responsive.

You can try to convince your bank to do a chargeback, or you can try to contact https://mychargeback.com/

Maybe they will be able to help you.

Unfortunately, we can't do anything when the casino operates without a license.

At least we can close this case as unresolved and publish it as a warning for other players to avoid this casino.

I am very sorry that we were unable to help you more.

I am closing this complaint as unresolved.