4raBet Casino - Hráčův účet byl neočekávaně uzavřen.

My 4rabet bet account i just suddenly block i dont know, i have completed by profile verification 2months ago, first time this week i was winning daily andgetting daily withdrawal and today i 1st time won such huge money from slot and now sudddenly got block due to failed verification, i dont understand bcoz i already have done profile verification two months ago , how i got suddenly block, i did not create any multiple account for bonus. This is nonsense

Hello nolinipegu00,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4raBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time you have processed a payout?

• Do I understand it correctly that they have accused you of having multiple accounts?
• Does anybody else from your household owns an account in this case or ever shared your device to play on?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yesterday on 14 Nov 2024 i got withdraw of pervious withdraw of 2000 inr. and before i got the withdraw of previous day that day again place a withdraw of 16000 inr, after 3-4 hours i got block by 4rabet, suddenly at evening time. i though i will also lost my withdraw previous day placed but later at night i got the 2000.

They are accusing me for violating rules

I'm using same device from my laptop and tab to play game, like every other day and i was getting daily withdraw without any problem. i dont understand how i violated the rules suddenly i never attempt to create multiple account as i'm aware of the consequences

sometimes my husband and kid use my laptop and tab.

but what's wrong with that, i have already completed my verification 2 months ago.

And yesterday i had chat with them, i have also emailed them, but not got reply yet.

And sorry that disputed amount would be 16000 inr. not 19000 inr.

Hello nolinipegu00,

Could you please confirm if any family members who use your device also hold an account with the casino?

Kindly note that using a single device for multiple casino accounts is strictly prohibited, as it is considered account duplication. In such cases, the casino reserves the right to confiscate balances and close all associated accounts.

Looking forward to your response.

Best regards,

Nick

Its my husband account has been login, and he has also done kyc. His account is still running well, why his account hasn't been block. How those they have the rights to confiscate the balance, I have not seen those in terms and conditions, if they block my account then my account money should be return to my bank account,

This is so unfair.

You means even if i have already login 4rabet account on my phone/laptop and by mistakenly if someone else login through my device then they have rights to block my account with all my balance. This is ridiculous.

I have already verified my identity, yet they will find an excuse to block me

Its like casion games are never mean to earn to profit.

Getting reply so late, and still no response 4rabet, when they will do iam sure, they are not going to help.

I swear If my issue is not resolve peacefully, i sue anyone who will promote 4rabet in social media and, i will try to reach national popular media and social sites against 4rabet what they do when people start getting profit from 4rabet. I this happens to me that means lots of people are also fell into this as a victim. They will support me for sure.

Dear nolinipegu00,

Unfortunately, it is a common rule in every single online casino: https://4rabetsite.com/terms-and-conditions

I would advise your husband not to deposit anymore as his account will be most likely blocked as well.

Remember to never share same device to play with 2 different accounts in any online gambling casino or sports bettor as it will lead to the same result.

Is there anything else we could assist you with?

If not, we will be forced to close the complaint due to breach of casino rules.

Regards,

Nick

Dear nolinipegu00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Is there no mean to recover my money now ?

Dear nolinipegu00,

Unfortunately, it is entirely up to the casino whether they refund back anything or not but they are basically not obligate to as you did breach their terms.

We will be now closing the complaint for the above stated reasons.

I'm sorry again that we could not further assist you.

Regards,

Nick