22bet Casino - Výběry hráče jsou zpožděny kvůli zdlouhavému procesu ověřování.

I was using my account without any issues, and then suddenly, I was not allowed to make withdrawals. They have been asking for all kinds of documentation, including ID, driver's license, passport, selfies, one by one for the past two months, to prolong the process and prevent me from withdrawing my money.

Estaba usando mi cuenta sin problemas, y en un momento dado no me permitieron hacer retiros. Llevan 2 meses pidiendo todo tipo de documentacion, DNI, carnet de conducir, pasaporte, selfies, de uno en uno, dilatando el proceso para evitar que retire mi dinero.

Dear Nutspp,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your account has been blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning

Do I understand correctly that your account has been blocked?

No, my account is still active. They have lowered my sports betting odds by 0.2, which also seems like an abuse to me, but I can bet. What I can't do is withdraw the balance.

What games did you play to build up your current casino balance? (slots, live games, sports betting)

Some live casino but especially with sports betting.

Did you get your current balance with the help of a bonus?

No, I have not used or requested any bonus.

Could you share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru , or post screenshots here

I have sent the communications I have had with 22bet for 1 month to try to get them to allow me to withdraw my balance.

Buenos dias

¿Entiendo correctamente que su cuenta ha sido bloqueada?

No, mi cuenta sigue activa. Me han bajado las cuotas de las apuetas deportivas un 0,2, cosa que me parece tambien un abuso, pero puedo apostar. Lo que no puedo es retirar el saldo.

¿A qué juegos jugaste para acumular tu saldo actual en el casino? (tragamonedas, juegos en vivo, apuestas deportivas)

Algo de casino en vivo pero sobre todo con apuestas deportivas.

¿Conseguiste tu saldo actual con la ayuda de un bono?

No, no he usado ni he pedido ningun bono.

¿Podría compartir su comunicación con el casino? Enviar correos electrónicos o transcripciones de chat a mi correo electrónico en tomas@casino.guru , o publicar capturas de pantalla aquí

He mandado las comunicaciones que he tenido con 22bet desde hace 1 mes para intentar que me permitan retirar mi saldo.

Thank you very much, Nutspp, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Nutspp!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hello!

We are pleased to inform you that the player's documents have been successfully approved and he has been verified. At the moment no additional actions from the player's side are required. Please note that the funds that the player did not withdraw were lost.

If you have any questions or need help, please do not hesitate to contact our support team. We are always ready to help!

22Bet Casino, thank you for your response!

Nutspp, please, confirm that you have passed verification successfully and that you have played away all funds in your account.

Good morning, given 22bet's attempt to keep my funds, I made the decision to cross bet with Betfair exchange to lose the bets on 22bet and win them on the Betfair exchange. The maneuver went perfectly and was the way to withdraw the funds. I feel cheated by this house, which I will never use again. They have not yet answered my question about why my odds when I log in with my user are lowered by 0.2 points compared to the odds of the rest of the users, it is behavior totally unworthy of a decent betting house. You can close this ticket. Thanks to the fact that they didn't let me get scammed and they gave me good advice on the forum, I was able to withdraw my funds from 22bet and forget about this nightmare of a house forever.

Buenos días, ante el intento de 22bet de quedarse con mis fondos tome la decisión de hacer apuestas cruzadas con Betfair exchange para perder las apuestas en 22bet y ganarlas en Betfair exchange. La maniobra salió perfecta y fue la forma de retirar los fondos. Me siento estafado por esta casa, que nunca volveré a usar. Todavía no me han respondido a mi pregunta de porque mis cuotas cuando entro con mi usuario me bajan 0,2 puntos respecto a las cuotas del resto de usuarios, es una conducta totalmente indigna de una casa de apuestas decente. Pueden cerrar este ticket. Gracias a que no me deje estafar y me aconsejaron bien en el foro, pude sacar mis fondos de 22bet y olvidarme de esta pesadilla de casa para siempre.

Well, I guess, there is no other way now for me except to reject your complaint.

I also would to thank the casino for cooperation.