22bet Casino - Hráč nemohl vybrat své prostředky.

I deposited money using mastercard,and played for sometime, when i tried to withdraw my money using same mastercard, it gave payment processing error, it tried several times. I even talked to their support service (who are aweful and completely clueless how to help their customers), they told me to deposit using another account then try, i did same using Neteller, but then it gave error as, i can only withdraw from same card.

Dear Shashank,

Thanks for submitting your complaint and I’m sorry for your difficulties. Could you please answer a few questions so that I can fully understand what the issue is? Have you ever made a successful withdrawal at this casino before? Also, did you successfully complete the KYC (verification) process in this casino? I will try my best and I hope I will be able to help you as soon as possible. Thank you in advance for your reply.

Best regards,

Satrio

Dear Shashank,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi, i have already lost all my money

Hi Shashank,

I understand your situation, Have you ever made a successful withdrawal at this casino before? Also, did you successfully complete the KYC (verification) process in this casino? In the meantime, could you please send your username in the casino and your communication between you and the casino to my email: satrio.y@casino.guru

Best regards,

Satrio

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.