22bet Casino - Hráč má potíže s dokončením ověření účtu.

I have been trying to withdraw my winnings from 22bet to my mobile money number but my request gets refused with a message "request for documents"

I then went to complete my personal info with my Ghana identify Card. I still get same refusals of my withdrawal

I have sent an email but there's been no response

Dear jnrchryci1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you have requested a withdrawal and apply for the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks very much for taking up my case.

It's been 3days today of consistent withdrawals and each attempt is refused with the reason " request for documents"

There's been no indication of the kind of documents I should tender in or where to send it, neither am I told what specifically the problem is.

There's been no contact from them or their customer service whatsoever after sending them an email.

I fully understand your frustration, jnrchryci1. I will set the timer for additional 7 days and if there’s no development by Thursday next, we will intervene. Let’s stay positive, allow some time to casino to receive and verify your documents and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I appreciate and welcome your help and any solution that would aid me withdraw my winnings.

I will wait for the said date as you've said.

I am humbly counting on your help.

Thank you very much, jnrchryci1, for your understanding. Please keep me informed regarding any further developments and I promise to do the same.

I have great news!

Yesterday I tried their customer service and I had a reply on which documents to submit and how to submit it.

I submitted it and was told to change it to other formats in three attempts till finally this morning I received a mail saying that my account has been successfully verified.

I am happy to inform you that I tried my withdrawal again this morning and within 5mins I have received my money (the exact amount).

Thank you soo much casino Guru.

I am happy to be a part of this community.

Awesome news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jnrchryci1, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru