Slot Madness Casino - všeobecná diskuze (strana 2)

So, that is the issue, I believe. Players are not allowed to use a VPN at this casino. It is always good to read the terms beforehand, you know. This way even our complaint team wouldn't be able to help you out. 🤷‍♀️

so i have to play and loose the money..its a pitty.

Well, losing money like this is at least in my opinion never a good choice, but I understand where it comes from. 

Just to be sure here though, did the casino explicitely tell you why the bonus winnings can't be withdrawn? 

It is really due to breacing the VPN rule? I guess under such circumstances there is not much hope for a twist. 🙁

yes the casino answer to me that the winnings is money that came from bonus(of course i wager them due to wagering instructions) and due to local restrictions(i suppose because of Greek laws) they cant withdraw to me. if the money wasn't from the bonus there is not a transaction issue...they didnt mention anything about VPN (i registered as a Greek citizen and it passed

I see. I'm trying to figure out what role did the VPN actualy play.

Follow my thoughts, please:

If the bonus was available to you as a player from Greece without using a VPN, then it seems the casino didn’t set up their system properly, and in that case it would be fair for them to honor the winnings.

However, if the bonus only became available because you connected through a VPN set to another country, then that’s most likely the reason why you could claim it in the first place, and the casino would be entitled to reject the winnings.

That’s why it’s important to clarify whether the VPN actually caused the bonus to appear for you.

hi again.after chating with some guyz from the support they told me that i can withdraw the amount of 120 euros but i have to send them id files and prove of house living.i did it and everything seems ok waiting the confirmation.the confirmation passed but now there is a new problem... read plz

Additionally, you are not eligible for the withdrawal at the moment because you have redeemed multiple free bonuses(free chip/spins) in row which is not allowed as per casino rules you can redeem only one free bonus(free chip/spins) after every deposit.

So you can play for fun with your current winnings and I suggest you to make deposit when you have $5 or less In your balance to avoid mixing funds.

The great majority of our bonuses are meant to be played independently. "Mixing funds" is a situation created when a deposit is made or redeemed free bonus while having a balance of more than $5 already in your account which in turn is associated with another bonus that has different wagering or max cash out requirements. This situation invalidates any winnings received from those funds as per the casino rules.

Is there anything else I may help you with?

i cant understand that

i already played the bonous

and now the amount is withdrawlable

do i have to play for fun the 120 dollars?

what are you mean?

I understand it is not about the bonus it is about how bonuses redeemed.

In order to be eligible for the our free bonuses you must have last transaction must be a $30 deposit as one transaction. So I suggest you to start depositing $30 minimum as one transaction.

Please remember the correct pattern for the usage of Free Bonuses:

Deposit --> Free Bonus --> Deposit --> Free Bonus --> Deposit

And balance always below $5 before redeeming a code or making a deposit

what i have to do now?

so i can withdraw

For now you can play for fun with your current balance and once your balance is less than $5 and you can make deposit and play for real money.

Do you have any other requests for me at this moment?

what?

play for fun 120 dollars?

is this new?

It is not new casino rules are very clear and mention in the terms & conditions you can check it for your reference and if you do not want to play I can reset it to $0. And than you can make deposit and play.

Please let me know if you would like to reset your balance.

Oh, I see now. So, It looks like the main issue here is not the VPN anymore but the way you redeemed several free bonuses in a row. Most casinos don’t really intend their promotions to be used without deposits in between, after all, the casino business model isn’t based on players only playing for free. So it is quite standard that from time to time a deposit is required.

On the other hand, it feels very unfair that the casino allowed you to claim and play those free bonuses, and only after you won and asked to withdraw, they pulled out all the reasons why your play was "invalid". If they had a proper software restriction in place, this situation wouldn’t even be possible, I'd say.

The "mixed funds" rule is also very questionable in practice. Treating a leftover balance of $5 as a violation can be problematic, because some free bonuses have a max bet of $2–$5, which means you can hardly get rid of the last few dollars without "mixing funds". From a technical point of view it makes sense in their rules, but from a practical point of view it’s almost impossible to follow perfectly.

So in reality, you can still play through the €120, but the situation opens up a strange alternative, of course: what if you get lucky and win even more with it? The casino would still consider it "invalid winnings," so you would never be able to withdraw anyway.

That’s why they offer you the option to "reset the balance". It’s basically their way of solving this contradiction: the money is there, but officially it doesn’t mean anything.

Unfortunately, the safest way to avoid such situations is to always request a withdrawal immediately after wagering the winnings from a free bonus. That way, you don’t risk falling into these "technicalities" that the casino can use to void your balance.