Grandwin Casino - všeobecná diskuze (strana 3)

My account is still open, since January 15, 2026, despite countless requests. They're now blocking my outgoing emails, and support has claimed twice that my account is closed, which is definitely not the case. I haven't even received any kind of response from the casino. Please tell me, what kind of casino is this where I've had to wait 40 days for a self-exclusion due to gambling addiction? This can't be normal. They have so many complaints about failed self-exclusion attempts and they're not doing anything about it, yet they still have such good ratings. I just don't understand it.

Mein Account ist immernoch geöffnet, seit mittlerweile 15.01.26, trotz unzähliger Anfragen, sie blockieren mittlerweile ausgehende Mails von mir, der Support hat nun schon 2 mal behauptet, mein Account wäre geschlossen, was definitiv nicht der Fall ist, ich habe noch nichtmals in irgendeiner Form eine Rückmeldung des Casinos erhalten, bitte sag mir, was ist das für ein Casino, in dem ich seit mittlerweile 40 Tagen auf einen Selbstausschluss aufgrund von Spielsucht warten muss, das kann doch wirklich nicht normal sein, sie haben so viele Beschwerden wegen gescheitertem Selbstausschluss und ändern gar nichts, trotzdem sind sie noch so gut bewertet, ich verstehe es nicht

You know, I understand what you are saying, and in my opinion there is not much to add. You have your experience, and I have none with this casino. Therefore, when it comes to this particular situation, I'll leave the judgement to my colleagues from the Complaint Team. Based on what you shared, I also believe that the casino should respond in a more effective way.

When it comes to other complaints, the outcome was rarely that direct; in most cases players stopped responding or could not back up their claims, which is something we can hardly work with.

But I get what you are saying, and I respect that.