Casombie Casino - všeobecná diskuze (strana 4)

Unfortunately not I waited 2 weeks for 460 euros, headache, I canceled it and gambled everything and let myself be blocked, stay at n1casino within an hour, the money is in my account

Leider nicht ich habe auf 460 Euro 2 wochen gewartet Kopf Schmerzen habe ich das storniert und alles gezockt und mich sperren lassen bleib bei n1casino innerhalb eine Stunde das Geld sind auf meine Konto

Oh, I see.

I agree with you.

Do you still play there, I wonder?

I mean, you got your winnings in the end and I'd say this is one of the most important things. Yes, it took quite some time, but still paid after all. 🙂

Kind regards

It's a pity that you gambled it away. Now we don't know if they actually intended to send it with some delay of if they wouldn't send it at all.

That's certainly a very long waiting time. I can't image what would happen if you won 20+ thousand.

Casino does not grant a welcome bonus although I have never had a payout in this group (rabidi).

People save you the registration and play there you get a bonus lock even if you lose! greetings go out

Casino gewährt keine Willkommensbonus obwohl ich noch nie eine Auszahlung in diesem Konzern(rabidi) hatte.

Leute spart euch das anmelden und spielen dort ihr bekommt bonussperre auch wenn ihr verliert ! Grüße gehen raus

Hello!

Thanks for your effort. Have you been explained the issue, I wonder? I checked the bonuses list available for players from your country, but only standard deposit bonuses seem available now. Are we missing any?

What kind of bonus were you interested in?

Allow me to mention here not every player is fond of taking bonuses.🙂

I was allowed to use the welcome bonus after which I was no longer allowed to use the reload bonus due to a decision by the management. I didn't play through Max bet, I didn't play any forbidden games, I read the bonus conditions, so that's weird

Den willkomensbonus durfte ich nutzen danach den reload Bonus nicht mehr aus Entscheidung der Geschäftsleitung nicht über Max bet gespielt keine verbotene spiele gespielt bonusbedingungen durchgelesen also das ist komisch

Well, it happens.

Casinos reserve the right to decide who gets the bonus. This is called the management decision, I'm afraid. Maybe your deposit and bonus history was checked, then the decision was made.

It's up to the player to accept that or find another casino.

Management decision exactly the word it was!

unfortunately I didn't do anything wrong, didn't play with max bet, only deposited 3 bonuses. Thanks, I know you're right, I'm looking for other casinos

Managemententscheidung genau das wort war es !

leider habe ich nichts verbrochen nicht über max bet gespielt nur 3 bonuse eingezahlt . danke trozdem ich weiß sie haben recht suche mir andere casinos

I understand your frustration. The usual explanation given by casinos is that free bonuses - or bonuses in general - are given to leisure players helping them out while losing. So, as a result, winnings players are most likely not considered leisure players anymore.

It makes kind of sense to me, but we both know it's about business. 🙂

Good afternoon and a happy new year to 2024 @all

Casombie Casino doesn't pay out my winnings, it's canceled every time, what can I do, no explanation from support, nothing.

Thank you kindly

Guten Tag und einen Guten Rutsch ins 2024 @all

Casombie Casino zahlt mein Gewinn nicht aus,es wird jedes mal abgebrochen,was kann ich tun,keine Erklärung des Supports nichts.

Danke MfG

Hello, and happy New Year to you too!

However, I feel you could use some help with the start when it comes to the Casombie Casino...

Have you noticed that Petronela could really use some further explanation? Please assist her now; use this link to do so.

Don't hesitate, please. Explain the situation even here, if you don't mind.

THE WORST CASINO I HAVE EVER PLAYED IN!!!!!

THE GAMES AND FREE SPINS PAY NOTHING AT ALL

FOR EXAMPLE: DEPOSIT 2 TO 5€ GET FREE SPINS AFTER AN ETERNITY AND THE NUMBERS 10€ OR 15€ OR 30€ THE HIGHEST I GOT ON 5€ WAS 70€ AFTER LOST 400€

THIS IS FRAUD TO ME!!!!!

ALSO ACCOUNT CLOSING DOES NOT WORK SUPPORT DOES NOT RESPOND I WROTE SEVERAL EMAILS REQUESTING TO CLOSE MY ACCOUNT BUT GET NO REPLY

DAS SCHLECHTESTE CASINO IN DEM ICH JEMALS GESPIELLT HABE !!!!!

DIE SPIELE SOWIE FREISPIELE ZAHLEN GAR NICHTS

ZUM BEISPIEL : EINZATZ 2 BIS 5 € BEKOMME NACH EINER EWIGKEIT FREISPIELE UND DIE ZAHLEN 10 € ODER 15€ ODER 30€ DAS HÖCHSTE WAS ICH MAL BEKOMMEN HABE AUF 5€ WAREN 70€ NACH VERLORENEN 400€

DAS IST FÜR MICH BETRUG !!!!!

AUSERDEM KONTOSCHLIESUNG GEHT NICHT SUPPORT ANTWORTET NICHT HABE MEHRERE EMAILS GESCHRIEBEN MIT DER BITTE MEIN KONTO ZU SCHLIEßE BEKOMME ABER KEINE ANTWORT

Hi, I see you have a pretty poor experience with casinos since you are writing to the third one. 

However, you should be aware that the casino always has an advantage over the player who usually loses his deposit here. If you feel that you can't win, I would stop playing so that it doesn't end badly. 

As for closing the account, you still have no answer from the casino ? When did you request the closure ? 

Let me know and if you have continuous trouble so we will try to help you.

I will do that too because my experience is that you hardly win anything at most casinos

Yes, I've now written several emails asking to close the account 1 week ago 5 days ago and yesterday I still didn't get a response from casombie

Das werde ich auch tut denn meine Erfahrung ist das bei den meisten Casinos mann kaum was gewinnt

Ja habe jetzt mehrere Emails geschrieben mit der Bitte das Konto zu schließen vor 1 Wochen vor 5 Tagen und gestern immer noch keine Antwort bekommen von casombie

I think it's most rational if you feel that way. 

Regarding the closure of your account and the fact that the casino hasn't replied to any of your emails, I would recommend filing a complaint. 

I don't think the casino should ignore such a request and at the very least a response would be absolutely essential.

You can submit a complaint by clicking on this link. ⬅️

If you have something new and therefore a response from the casino, be sure to let us know. 

I have had a refund request pending since February 21, 2025. It has supposedly been marked as a priority for weeks, but no one has been able to resolve it so far.

Unfortunately, the complaint was rejected without involving the casino.

Meanwhile, my emails to Casombie are being ignored, no matter which address I write to (Support/VIP/Complaints). Live chat keeps putting me off day after day.

How do I finally get my money? Anyone have any tips?

Ich habe einen offenen Rückerstattungsantrag seit 21.02.2025 Angeblich seit Wochen mit Priorität gekennzeichnet, dennoch ist bisher niemand fähig das zu lösen.

Hier wurde die Beschwerde leider abgelehnt, ohne das Casino mit einzubeziehen.

Inzwischen werden meine Emails an Casombie ignoriert, egal an welche Adresse ich schreibe (Support/VIP/Complaints). Der Live-Chat vertröstet mich von Tag zu Tag.

Wie komme ich endlich an mein Geld? Irgendjemand einen Tipp?

Unfortunately, it wasn't in our power to help you out due to the fact that you did not clearly mention the reason to the casino, as it was explained in your complaint.

It is very important to do so, and only in that case would we contact the casino and do everything possible to get you the refund.

I'm sorry that you found yourself in this situation, though.

I understand that, but I didn't realize how crucial it would be beforehand. Now I'm just trying to fight on my own, but it's very tiring and extremely frustrating.

Das habe ich verstanden, nur im Vorfeld nicht geahnt/gewusst wie entscheidend dies ist. Jetzt versuche ich eben alleine weiter zu kämpfen aber es ist sehr mühsam und extrem frustrierend.

It sure must be.