BOHO Casino - všeobecná diskuze (strana 2)

I see, it feels kind of unorthodox, right?

Yet, I'd say it makes sense that the first attempt did not make it through, sounds like the wagering requirement was not met back then.

Also, when it comes to checking your gaming activity, it's quite a common step. I only hope the casino has a good reason for that. The missing deadline indicates the casino called the game provider to action, and most likely they are not able to estimate a proper date.

I'm just trying to help you understand that what seems completely out of the question could have quite a simple explanation. Well, I hope you will pass all necessary checks, will be here for updates!

German players, be aware! Boho Casino does NOT have a license to operate in Germany under the Glücksspielstaatsvertrag. This means all transactions you made with this casino are NOT legally protected and can be disputed.

If you lost money here, you can request a **chargeback** from your bank or card provider (Visa / Mastercard) because the merchant is unlicensed and operating illegally in your jurisdiction. Banks and payment networks take these cases seriously, especially when responsible gambling rules were violated.

In my case:

- I requested account closure on 09.10.2023, but the casino continued to accept deposits.

- Total deposits after closure request: €9,901

- Refund received: €2,840

- Still waiting for €4,561 to be resolved.

Do NOT stay silent! Contact your bank or card issuer, report these transactions as unauthorized due to illegal gambling activity. Also report to **BaFin**, **Visa**, and **Mastercard** if needed.

This casino should NOT be operating in Germany. Spread the word and protect other players!

The most important thing is to read all the rules, including the information about what license each casino holds.

This one operates under the Curaçao (GCB) but accepts players from Germany. This means that they are not allowed to advertise in Germany, but players from Germany can play there if they wish. It is their responsibility to decide whether they do or not

If you decide to play and you lose there, unfortunately, it is not possible to get any money back.

I will turn it around for you so you can better understand: If you won, wouldn't you want your money, your winnings? You surely would, and the casino would have to pay. Right?

So, everyone should act according to their responsibility to play or not.

Dear Casino Guru Team,

Thank you for your response. However, I must clarify that my case is not about losing money voluntarily, but about a serious violation of responsible gambling obligations by Boho Casino.

On 09.10.2023, I formally requested the permanent closure of my account for responsible gaming reasons. Despite this request, the casino allowed me to continue depositing funds and gambling for several months after that date. This is a clear breach of:

Responsible gambling principles.

Licensing requirements under Curaçao law and international compliance standards.

This is not a matter of "player responsibility" – it is a regulatory failure on the casino’s part to respect self-exclusion and closure requests. Ignoring such requests is against every fair gaming policy.

I have evidence, including:

Email showing my closure request on 09.10.2023.

Proof of deposits after this date totaling €9,901 (with only €2,480 refunded).

Please reconsider my complaint based on these facts, as this is a violation of player protection rules, not just a dispute about losses.

Best regards,

Marwan Bader

I'm sorry for this whole situation, but unfortunately, our complaint team is unable to help in any way if you stop responding to your complaint.

Please request the reopening of your complaint if you'd like us to help.

Dear Casino Guru Team,

I would like to request the reopening of my complaint regarding Boho Casino. I already submitted a request a few days ago, but I haven’t received any response yet.

The reason for my previous inactivity was due to being away and unable to respond in time. Now I am back and ready to proceed with the case.

Please confirm the reopening of my complaint so we can continue the process.

Thank you for your assistance.

Best regards,

Marwan Bader

You have to request the reopening in your account, not here on the forum, actually.

The thing is, though, that probably our team won't be able to help you anyway because you said that it all happened a long time ago, and whenever the situation is more than 6 months old, our team is actually unable to investigate the matter.

You can still try, though. I am not sure about it, though.

Let us know how the situation stands anyway, please.

Dear Casino Guru Team,

I hope this message finds you well.

I am writing to follow up on a previous request I sent more than two weeks ago regarding the reopening of my complaint against Boho Casino. I had emailed Dominika, as instructed, and attached the necessary evidence related to my self-exclusion request and deposit history. However, I have yet to receive any response or acknowledgment.

This lack of follow-up is disappointing, especially given the seriousness of the case. I kindly ask that you review my request once more and confirm whether the complaint can be reopened and processed accordingly. I am more than willing to provide all supporting documents again if needed.

Thank you for your attention, and I look forward to your response.

Best regards,

Marwan Bader

Dear Marwande1,

Thank you for reaching out. I sent Dominika a note; it looks like she was waiting for your response, yet we admins have no access to details shared between the Complaint Team and the Players, emails included, so frankly, I can't provide much more. I'm afraid.

Here’s a quick update: Dominika sent you a question about the account closure, so I understand that you have been in contact regarding this matter.

very fast by question and the service very good

Hello, what did you try to solve or ask them? 😀

Can you maybe tell me more about your experience?