Ověření Bruce Bet (strana 2)

Against the same thing they rejected against

Wider das gleiche die haben wider abgelehnt

Yes, I can see from the first screenshot that you need to verify the payment method and you also need to send a screenshot from your online banking. So you'll need to give the casino some time to look at it and tell you everything is alright. In the second screenshot I see that live chat is trying to advise you to upload your account statement with the transactions for the whole month and you say it was rejected again. Did you get a reason why ? I have a feeling that you might be doing something wrong but I don't know what as I don't see the reason for the rejection. It is quite clearly written what is needed and I think it should not be a problem to deliver it, but there is always some mistake if it is rejected. How long have you been trying to verify ? Have you tried asking in live chat what you have to do to make sure all the documents are correct ? 

I would also ask you if it would be possible to share screenshots and reports in one text for clarity. Because if you share 4 screenshots and two of them are always the same it's quite useless. 

Thank you and I will wait for your reply. 

Hello, I also have problems with the casino, I have uploaded all the documents and it is always wrong no matter how I do it, all 4 corners are on the documents ID card front and back,

Address uploaded and payment receipts are always rejected.

I deposited a stake of 100 euros with the bonus money being between 0.50 cents and one euro

can you please help me

Hallo auch ich habe Probleme mit dem Casino habe alle Dokumente hochlgeladen und es ist immer falsch egal wie ich es mache, alle 4 Ecken sind auf den Dokumente Personalausweis vorder und Rückseite,

Adresse mit hochgeladen und einzahlungsbelege, wird immer abgelehnt.

eingezahlt habe ich 100 Euro Einsatz mit dem Bonusgeld lag zwischen 0,50 Cent und ein Euro

können Sie mir bitte helfen

Hey, what is the specific problem with your documents since you can't verify ? Did the casino tell you a concrete reason and what you should do to get your documents accepted ? The most common issue is usually that the information is not visible or that some of the things that the casino asks to be on the document to be visible are missing. 

So let me know how it is, I will wait. 

Hello

So I uploaded everything you need, it said that I supposedly didn't take a photo of the back of my ID card, but I did,

So yesterday I uploaded everything again, now it's under review again,

What do I do if this is not accepted again?

I made it so that all corners of the documents can be seen

Best regards

Hallo

also ich habe alles hochgeladen was sie benötigen , da stand das ich angeblich mein Personalausweis nicht von der Rückseite fotografiert hätte dies habe ich aber gemacht,

also habe ich gestern nochmals alles hochgeladen, jetzt steht wieder in Prüfung,

Was mache ich wenn dies auch wieder nicht akzeptiert wird.

ich habe es so gemacht das alle Ecken von den Dokumenten zu sehen sind

mit freundlichen Grüßen

Let's see what the casino says to what you sent yesterday and then we'll see. It is always necessary that the information is clearly visible and that the documents contain everything necessary. If it was rejected again, we could find out what the issue is based on the casino's reason.

How long have you been verifying ? 

I did the check on Tuesday afternoon and received notification yesterday afternoon.

I just uploaded everything again via email

because I would like to have my winnings

Die Überprüfung hatte ich am Dienstag Nachmittag gemacht und gestern Nachmittag Bescheid bekommen,

ich habe grade nochmals alles per Email hochgeladen

weil möchte mein Gewinn schon gerne haben

The check was rejected again even though I uploaded everything. This time the bank statement, which I uploaded with the history, is apparently missing

Die Überprüfung wurde wieder abgelehnt obwohl ich alles hoch geladen habe diesmal fehlt angeblich der Kontoauszug den ich aber mit hoch geladen habe im Anhang die der Verlauf

Obviously you will need to work with the casino and provide everything they need, although I can see from the screenshots that you are trying. Since you sent them the bank statement as well, we'll see how it goes from here. Everything else is accepted so far if I read correctly. 

Let me know if the verification was successful and the last document was accepted by the casino. 

No, it hasn't been done yet

Nein wurde noch nicht

Before registering, I wanted to change the address but it wasn't possible. Then I contacted them and they said they would do it

Vorher Registrierung hatte ich eine andere Adresse wollte ändern aber war nicht möglich dann habe ich mich bei denen gemeldet die haben gesagt die werden das machen

And I don't understand what the payout has to do with the address

Und ich verstehe nicht jetzt was hatt die Auszahlung mit Adresse zutun

Hello there.

In my opinion, it all makes quite sense, and luckily, I don't see any signs of issues.

As Polly explained: your address will be changed, and in addition to that, your account needs to pass additional verification, because before your withdrawals are accepted, your account needs to be fully updated and verified.

Thus, the link between your address and the payout is quite narrow, I'd say.

Your withdrawal will never be accepted unless your account data is accurate, which is determined through the verification process, also called the KYC (Know Your Customer). It sounds complicated, though it's normal.

Do you play in many online casinos, by the way? I'd say the KYC appears every time you wish to withdraw funds for the first time.

Are there other aspects that concern you? We'll be here for you. 😉

Hey, the payout is never accepted

Hää wie die Auszahlung wird nie akzeptiert

I sent everything my current registration confirmation

Habe doch alles geschickt meine Aktuelle melde Bestätigung

I changed the address two weeks ago

Umbringen habe ich die Adresse vor 2 Wochen geändert