Administrátorka Romi Rare

I want to leave a review about forum employee Romi Rare. I believe that this employee is not doing his job. She is driven by emotions and does not have an objective picture of what is happening. Will explain. I wrote three similar reviews for three different casino projects. Romi rejected the very first review. When I asked the reason, she replied that the reason was indicated in the letter. The letter states "Others" and contains boilerplate text. She also rejected my next review of the same casino, but this time it was written in more detail. Romi refuses to explain the reason and refuse to engage in dialogue. But two other approximately the same reviews for the casinos bitkingz and betsofa were approved instantly. This suggests that her impulsiveness affects the work of the forum negatively. I don't want my reviews to be checked by Romi Rare. Thank you for your attention.

Я хочу оставить отзыв о сотруднике форума Romi Rare. Я считаю ,что этот сотрудник не справляется со своей работой. Ею движут эмоции и она не имеет объективной картины происходящего. Объясню. Я написал три похожих отзыва на три разных казино проекта. Самый первый отзыв Romi отклонила. Когда я спросил причину , то она ответила ,что причина указана в письме. В письме указано "Другие" и написан шаблонный текст. Следующий мой отзыв на это же казино она тоже отклонила, но в этот раз было написано более подробно. Причину Romi отказывается объяснять и идти на диалог. Но два других примерно таких же отзыва на казино bitkingz и betsofa одобрила моментально. Это говорит о том ,что ее импульсивность влияет на работу форума отрицательно. Я не хочу ,чтобы мои отзывы проверяла Romi Rare. Спасибо за внимание.

Hi, thanks for your feedback. I'm going to contradict you at the beginning because I am of the opinion that Romi is doing her job well. 

Regarding your rejected user reviews, she has done well in this case. The system noticed that there were a lot of similarities with other reviews and that is why they were rejected. It is also quite strange that all the reviews that were rejected were on casinos from one group. Most of the time it's about players not writing honest opinions, so that's one of the reasons why we are very careful about what we approve. So I'm still of the opinion that everything was done as if it was handled by any other worker. 

I would just add that we may look at it and reconsider our view when we see the evidence in the email that Romi has already sent you in her reply. So if you can send some supporting proof, then your reviews might be approved, because that will demonstrate that you are a real player who actually plays in the casino. 

So we will wait for your reply. 

Hello. I sent my answer to your email. I am waiting for your response.

Привет. Я отправил свой ответ на вашу почту.Ожидпю от вас ответа.

Thank you. Our team will take a look at it and we'll be sure to write you back with our decision. 

I wrote to you earlier that in order to stop dishonest reviews, you need to introduce one rule in advance. This rule requires that the user upload proof of playing at the casino before publishing a review. For example, in the form of a screenshot or photograph. Then you wouldn't have to sift through a real player's review. You understand that the player is trying to share his opinion, but when he sees that his work was rejected, it is very upsetting.

Я вам раньше писал о том ,чтобы пресечь нечестные отзывы , вам необходимо заранее ввести одно правило. Это правило заключается в том чтобы пользователь перед публикацией отзыва загружал доказательство игры в казино. Допустим в виде скриншота или фотографии. Тогда бы вам не пришлось отсееивать отзыв реального игрока. Вы же понимаете ,что игрок старается поделится своим мнением , но когда он видит ,что его труд отклонили, это очень расстраивает.

I understand your point of view and it is not bad idea. We will surely think about it but I also reckon if that's what players will want to do. You know when you come to write a review not every time is needed to post screenshot. It is only in cases where our system is suspecting some aspects only then we tend to write emails or we asking for some proof.

Anyway, like I said, it is not bad idea though.

As a player, I think that there is nothing difficult about this. If a player has an account, then he has nothing to fear. This is not personal information. A screenshot from the game activity page will be enough. Only forum staff will see the screenshot. All this will help players save a lot of time so that they don’t have to spend days proving that they are a player of this casino.

Я как игрок считаю , что в этом нет ничего сложного. Если у игрока есть аккаунт , то ему нечего боятся. Это не является личными данными. Достаточно будет скриншота со страницы игровой активности . Скриншот должны будут видеть только сотрудники форума. Все это поможет игрокам сэкономить кучу времени , чтобы потом не тратить дни на доказательство что он игрок этого казино.

Have you checked my proof that I sent to you by email? Can I write my review for Gama Casino?

Вы проверили мое доказательство что я отправлял вам на почту? Я могу написать свой отзыв на Гама казино?

Yes I would take it the same way, but some people can argue why they should do that and post screenshots of their account. But like I said, it wouldn't be wrong at all.

Yes we got to your screenshot from Gama Casino. However, since we had a conference, we will finalize our position today, although I think if you sent a picture of the account it should be fine.

What is needed to be visible on the screenshot?

Что нужно ,что бы было видно на скриншоте?

I emailed a screenshot of the deposits and a photo with a completed profile.

Отправил на почту скриншот депозитов и фотографию с заполненым профилем.

I think it was perfectly fine and your screenshot was sufficient, so your review was already approved. Thanks for taking the effort and not letting it go. 🙂

Thank you for your investigation. I hope you can find the right solution and improve your review moderation.

Спасибо вам за расследование. Надеюсь вы сможете найти верное решение и улучшите модерацию отзывов.

At least we always try to do that and also to make it as easy as possible for the players, and on the other hand to make sure that we are also consistent in the deciding of user reviews. However, everything takes some time to implement and agree on different things, so I hope we will come to the best possible option. But thanks for your insight. 🙂