Casbit Group NV (strana 5)

I get what youre saying but they also state in their own terms and policies that they will do KYC when 7500eu or more is deposit in 1 month. My first month ive deposit over 10k alone and 5 months after (when ive asked for the refund) they asked for a KYC (which never been fully completed due to weird/no communication by their side). Which is just another huge rule theyve broken regarding duty of care. They just really fuckedup badly on multiple fronts. If you watch trustpilot or onetime forum you will read more similair stories regarding the settlement agreements btw.

Ok, I was not aware of this part. Acting with respect to their own terms should be a must.

Yet players should also take some measure to prevent excessive playing. We believe the responsibility lies on both sides.

Allow me to repeat my request. If you're in touch with players whose winnings were confiscated due to restricted countries or under unfair circumstances (feel free to consult the Casino Guru Fair Gamblign Codex 👈), bring them here. Watching Trust Pilot won't help much, to be honest, not just because we can't get in touch with the players to confirm their issues, but also from my own experience, a site that claims that review stating Casino Guru is a fraud because they do not pay out winnings is an honest player's experience, does not sound very trustworthy, at least in my opinion.

I read your complaint and I empathize with your objections, yet as being said, these are for lawyers.

We already penalize casinos for not having licenses, but it is not enough to view your complaint as justified. Sending email offers that provide confusing or false information means you need to prove that you have not been given the promised bonus or anything on the same level, especially the deposit bonus. I'm not sure whether this was part of the aforementioned complaint anyway.

Stripping players from bonuses - cashback is also on the edge of our line of work, combined with unclear VIP status conditions or properties is most likely out of our scale completely. I sent you the Fair Gambling Codex to demonstrate things we try to address and resolve based on our methodology. I imagine such a situation could be described as a terrible user experience, but I'm not completely sure the casino acted totally unfair.

I hope the lawer will be of good use to you.

Hello, I also suffered from Jungliwin site, which bought ads for registration from my country (Kazakhstan).

I am a resident of this country, despite being a citizen of the Russian Federation.

I have documents confirming that I live and pay taxes in the Republic of Kazakhstan, which I provided, as well as a bank account in local currency, from which I made deposits (more than 5k dollars in total). It would have been impossible to open a bank account without residency.

After I won a large amount of money I was asked to go through KYC, I sent all the documents and got blocked due to prohibited country of residence (Russian Federation). Before moving to Kazakhstan I lived in Europe (Iceland) and passed all KYC related checks on sites that accepted Icelandic residents for betting/playing in casinos. So I was sure that I would not have any problems, as under exactly the same system I register and play on domestic companies for residents and citizens of the Republic of Kazakhstan.

But Jungliwin site decided otherwise and confiscated all my winnings (17000 dollars considering my deposits of 6000).

There is no direct communication, only through support, I have left all sorts of requests and am waiting for an answer, but have no hope after finding this thread on the forum.

When I uploaded a bank statement with my address to the site I was told that the documents were accepted and verification would be done, however at the end they just blocked and confiscated the funds.

I read that it is possible to leave a complaint through your website, but when making a complaint you cannot select either Jungliwin.com or as stated "uknkown" company.

Can you guide me please where I can go or how I can contact the main company Casbit Group N.V.? - as the rules of Jungliwin.com state that they are not responsible and do not make decisions on accounts, and this is directly handled by Casbit Group N.V..

UPD. I found a way to make Complaints and did one, hoping you can check it soon

UPD. 2 After checking the possibility of a Curacao licensee was found :

A Curacao licensee cannot accept players from just a few countries, specifically the USA, France, Australia, the Netherlands, and Curacao itself. However, there is no oversight beyond the standard KYC AML and CFT regulations that apply to all the other registered online casinos worldwide.

It turns out that the reason and the rules for which I was blocked by Jungliwin.com are internal and have nothing to do with the license request

Hello.

Our team will start to investigate the matter as soon as you provide all the evidence requested in your complaint.

And therefore try to reply whenever possible, please.

So, do I understand correctly that this was your first withdrawal request, right? How long do you play at this casino, though?

We have information that they are going through some rebranding, and wait to see what is going to change there. Or maybe nothing will change and they will continue as before.

Anyway, please update your complaint, and we'll wait to see how it will unfold.

I had no withdrawals from this site, I made my first deposits of 4000 dollars and lost them, I tried to withdraw 1000 once and was asked for verification, but I continued to make deposits and play on them, at the moment I managed to win with last 1000 deposit - 17000, the VIP manager congratulated me on a successful day and said that it remains only to confirm my identity (bank statement) and I will be able to withdraw them.

I provided the statement, I was told it fits all great, but after KYC double-checked that I have Russian citizenship, they zeroed my account and canceled all winnings. I bet on dota 2 the international and ESL Pro league, these are Tier1 biggest esports tournaments in the world. I bet big and did not break any rules.

I made a deposit from the Bank of Kazakhstan in local currency on registration from the ads that are on HLTV.org, once made a crypto deposit, but it did not reach until now and there were problems with the network (my mistake) I was told that the deposit will be credited within 60 days with withholding 10% commission.

Then I continued to make deposits from my bank account, from which I also sent a statement showing the transactions and that the card belongs to me.

UPD. I live legally in Kazakhstan, pay taxes here, have the same rights as Kazakhstani residents (only I can't vote in elections) This allows me to have a driver's license, a bank account, a tax number, and a residence . But the site does not take this into account, and applies the rule Russian means you can't, I have never had this in 8 years of betting around the world, after confirming that you do not live in Russia - always all confirmed verification.

Thank you for your post.

We now have to wait to see what our complaint team will be able to achieve by contacting the casino. They have to be willing to communicate first with us, so there can be a movement seen regarding your complaint.

So, let's keep the fingers crossed and wait to see how it all unfolds. 🤞