Magius Casino - všeobecná diskuze (strana 11)

I’ve no understanding of what they have looked into, I didn’t ask or imply about winning. My complaint is I entered a game it crashed and my balance went from £95.50 to 10p I’ve sent them screenshots after screenshots asking where did the £95.40 go the game crashed without a spin. They come back all the time with different responses but none explaining why my balance reduced to 10p. They have implied I bet £95.40 I would have no reason to bet this amount and as I explained the game crashed without even spinning. So surely this would be none in void . I feel they are just giving me the run around hoping I just let it go. I know what took place and I want my £95.40 returned .

they have come back again saying they have investigated and nothing is out of place . This casino lives in a different world

Oh, now I understand what standpoint the casino probably represents. Thank you.

From their perspective, even though the game crashed on your side, they are convinced that you "successfully" placed a bet of £95.50, and since the spin did not result in a win, the bet was lost. You on the other side are not aware of such a bet. Technically, the graphics appear immediately after the spin, potentially contributing to the issue. Yet there is still an amount that does not correspond with your experience, correct? Please consider this as merely my perspective. I understand that without proper communication, one can feel like the problem wasn't even understood correctly, and I fully respect your point of view.

One thing just crossed my mind: does this casino provide gaming history in the account? Can you see this "problematic bet" somewhere?

Yes

This shows I had £95.50 then the game crashed without spinning and my balance was 10p if I was going to make such a big bet it would &95.50 the whole thing is suspicious. And I still can’t enter the game error code 5015 comes up but my partner can log in and the game is open to him. The minute I log in it shows error 5015

I think I understand what you are saying and it truly makes sense that you are dissatisfied with the casino's "explanation." However, based on the complaint, the matter is, sadly, quite old, so I presume it can't be reopened anymore.

It's a shame you stopped responding back then; now it is too late to act. Therefore, we can only exchange opinions.

My complaint took place on the 16/2/26 I don’t understand what you mean it to old

I closed my account, the casino is a scam because it has a policy of not paying players through the long wait.

Έκλεισα τον λογαριασμό μου το καζίνο είναι απάτη διότι έχει πολιτική μη πληρωμής παιχτών μέσω της μεγάλης αναμονής .

I'm sorry, I was talking about this case:

"The player from the United Kingdom had made a withdrawal of £300, which disappeared the next day. After contacting the casino, she was informed that the bank had rejected it and that she had canceled the withdrawal and wagered the funds, despite having screenshots showing that the money vanished within one minute. We had attempted to assist by requesting game history and contacting the casino for evidence. However, due to the player's lack of response to questions and requests for information, the complaint was ultimately rejected."

It sounds like the matter we were discussing, but perhaps I have misunderstood it.

Hello, okay. If this is your experience, I thank you for sharing. Could you please clarify if you are referring to certain rules or something else? I would like to understand. As far as I can conclude based on this thread, many players were paid. I'm sorry if you have not.

Would you mind complaining?