Dragonia Casino - všeobecná diskuze (strana 7)

I applied on February 9th... I cancelled it myself after 14 days, and now since February 16th, I keep getting put off with the same standard reply.

Ich hatte einmal am 9.2 beantragt..das habe ich dann nach 14 tage selber storniert und jetzt seit 16.2 man wird immer wieder vertröstet immer der gleich Standard Satz

The first one was on February 9th for 1000 euros... I cancelled it myself after 14 days.

Now, since February 16th, I've received €500... the same excuses keep coming up... then I have two more payouts pending, one for €300 and one for €200.

The 200 euros should have been paid out yesterday.

Das erstmal war am 9.2 1000 Euro..das habe ich selber storniert nach 14 Tagen.

Jetzt seit 16.2 500 Euro..es kommen immer wieder die gleichen ausreden .. dann habe ich noch 2 weiter Auszahlungen zu laufen einmal 300 Euro und 200 Euro

Die 200 Euro hätten gestern ausgezahlt werden müssen

There are still problems.

Es gibt immer noch Probleme

Hello, and what exactly has the casino told you, please? Also do not cancel any more withdrawals; it usually only helps the casino prolong the procedure.

I suggest we focus on why this has happened thus far, specifically how the casino explains the problem to you.

They keep saying there's a high volume of payouts right now, which is why processing is taking so long. They always say your payout is coming soon, but nothing ever happens.

Die schreiben immer das es aktuell sehr viele Auszahlung gibt und das die Bearbeitung deswegen solange dauert.Ihr Auszahlung kommt bald ,schreiben sie immer, aber dennoch passiert nix

Well, to be honest, that is precisely why most of the withdrawals can be delayed, and it is also the less problematic situation. Just imagine the casino would tell you that you broke some rules and won't pay out.

I understand you assume the casino is just delaying, but it could be the real matter here. Given the circumstances, do not cancel any other withdrawal, please.

For now, try to be patient.

But honestly, how long are you supposed to be patient?

Aber ehrlich gesagt wie lange soll man denn Geduldig sein??

Well, if you ask this way, the most honest answer is "until the casino is capable of paying." Delay can be unpredictable. From the more practical perspective, though, you may consider the information mentioned in your complaint as a form of answer.

Hmmm ok...then I hope it really does come to a payout.

Hmmm ok...dann hoffe ich mal das es wirklich zur Auszahlung kommt

I understand it may seem bad at this point; on the other hand, we shall see what comes next, and if the casino fails to resolve that clearly, my colleagues will step in.

Maybe if you try to think about something else for a couple of days, it will feel less intense.

Well, I'll wait a while and see if anything happens.

Na ich werde etwas warten mal sehen ob was passiert