BassBet Casino - všeobecná diskuze (strana 20)

I have been playing at Bassbet for almost a year and there had been no problems other than the delay in payments, however I reached 20k and first they blocked my account because I was playing from Italy and then after a while they told me that I had violated their terms which regarding me I did not violate anything in fact I was very concrete about waiting and nothing in the end they blocked everything now I am waiting for the meeting with whoever issued the license.

Gioco a Bassbet da quasi un anno e non c’erano stati problemi oltre al ritardo dei pagamenti , comunque sono arrivato a20k e prima mi hanno bloccato l’account perché giocavo dall’Italia e poi dopo un poco mi hanno detto che avevo violato dei termini loro che a mio riguardo non ho violato niente anzi sono stato molto concreto sul fatto di aspettare e niente alla fine mi hanno bloccato tutto ora aspetto il meeting con chi ha rilasciato la licenza.

11 working days I have been waiting and no one is giving a solution.

I have asked and an additional withdrawal today of 500 euros through Skrill cause no one can play money at their enterprise when is not sure he can take some of them back..........

So tomorrow I have to make an official complaint.

I've deposited frequently, lost often, and won often. After depositing €5,000, I won a lot with the last €200. I've worked my way up to €70,000. Now my withdrawal is blocked; I can't withdraw anything. I haven't received a reply to my emails for days. According to support, I need to verify my account, but it says I don't need to, and I'm not receiving any emails either. It's really disappointing. I already received a €500 withdrawal once, but it went smoothly; it was in my account for about a week. It's sad that when you win so much, everything is suddenly blocked.

Habe öfters eingezahlt oft verloren oft gewonnen. Nach 5000 Einzahlung habe ich jetzt mit den letzten 200 euro viel gewonnen. Hochgearbeitet auf 70000 euro. Nun ist meine Auszahlung gesperrt ich kann nicht ausbezahlen auf email seit Tagen keine Antwort. Laut Support muss ich eine Verifizierung machen in meinem Account wird angezeigt das ich mich nicht Verifizieren muss und emails bekomme ich auch nicht richitg traurig habe schonmal eine 500 euro Auszahlung bekommen aber lief gut ungefähr 1 woche dan war es auf mein konto aber traurig das wen man so viel gewinnt aufeinmal alles gesperrt ist

Hello,

For me, it seems your situation may be slightly different. Do you know why your casino account was closed, please? Could it be due to issues with country restrictions or a VPN?

Hello,

For me, it seems your situation may be slightly different. Do you know why your casino account was closed, please? Could it be due to issues with country restrictions or a VPN?

I haven't sent any documents yet because I don't know which documents are required or to whom I should send them. I can't upload anything to my profile; it says no verification is necessary.

Ich habe noch keine Dokumente geschickt weil ich nicht weiß welche Dokumente erforderlich sind und an wen ich sie schicke soll. Auf meinem Profil kann ich nichts hochladen dort steht es ist keine verifizierung nötig

No they say terms 9.1, 9.3, 9.5

No dicono termini 9.1 , 9.3 , 9,5

Hello, I'm not familiar with those rules and sadly, I did not understand your previous post either. What you mentioned earlier, however, included breaching rules, while the majority of players have been experiencing delays with approved withdrawals.

Therefore, I am confident that the complaint will adequately address all those details, no need to worry.

The KYC people have just written to me and asked me for the data in PDF format of the card which no longer exists.

Mi hanno scritto ora quelli del kyc ora mi hanno chiedo i dati in pdf della carta in cui non esiste più

Hello, what kind of data, please? If the request pertains to past deposits, I would attempt to retrieve the card history. Can you perhaps ask the bank that issued the card?

I'd say it depends on what exactly the casino has asked.

Not a bad idea at all but first they have to pay .

Right ??

After all I have control of it .I still play what I want with them since I would have play the same on an other enterprise.

It's so unprofessional what they do to players.

In your case they played mind games and they succeded ........unfortunately!!!

But first they blocked me because I was playing from Italy, then because I played unfairly, now they've been asking me for documents for 2 months and I don't understand anything anymore, honestly I didn't do any of this.

Però sul fatto mio prima mi hanno bloccato perché giocavo dall’Italia poi dopo perché ho fatto un gioco scorretto ora mi richiedono i documenti da 2 mesi che non ci capisco più nulla sinceramente non ho fatto nulla di tutto ciò