Nehrajte v sázení 24 (strana 2)

Hi Matej,

1. Can you please tell me what was the wrong i have done to block my account ?

2. Did i used free bonus from 24 betting.com ?

3. You would have asked for some proof from me alteast for clarification ?

4. You must be confident rather than afriad to give the conclusion to me that i have done fraud ?

5. I was excepting justice since my case was similar to Rakshit' s case.

6 finally i request you to provide the contact details of casino regulatory so that i can try next level for justice .

Simple suggestion for your future casess

Just collect the details of account deposited on 24betting.com

Hope it never be similar to any one else . As the proof provided by 24 betting.com like ip address or similar names ( hope lots of people will be having same names but not same account details if i am not wrong)

Please do not mind . I am not any qualitiy speacilaist or IT speacialist to advice you . I am just telling what common people can tell which could be basic knowledge i feel .

Hi Matej,

Thanks for your statement.

Can you please provide casino regulator contact details ??

Regards,

Santhu

Hi can you please provide me casino regulator contact details please ???????

Hello Santhu.

Sorry for the delayed answer. I don't receive the notification when you are not answering directly on my post, so Daniel told me that you needed me here just a day ago.

Unfortunatelly, Costa Rica Gambling license is not accepting players complaints - however, the casino complaints are handled by Costa Rica law - so if you want to go further, you should hire a lawyer.

I am sorry - usually, there is an easier way to complain to the regulator. I didn't realize that (which license casino has) when I suggested this option in the complaint.

Hi Matej,

1. Can you please tell me what was the wrong i have done to block my account ?

2. Did i used free bonus from 24 betting.com ?

3. You would have asked for some proof from me alteast for clarification

5. I was excepting justice since my case was similar to Rakshit' s case.

Simple suggestion for your future casess

Just collect the details of account deposited on 24betting.com

Hope it never be similar to any one else . As the proof provided by 24 betting.com like ip address or similar names ( hope lots of people will be having same names but not same account details if i am not wrong)

Please do not mind . I am not any qualitiy speacilaist or IT speacialist to advice you . I am just telling what common people can tell which could be basic knowledge i feel .

I cannot give you the details, but except for the IP match with four other accounts, there were also similarities in gaming patterns + creation dates, etc. The casino decided to close all the accounts as multiple accounts. We have cross-checked all the evidence, and even though we do not consider the same IP's as proof for multi-accounts, the supportive evidence shows a clear link between the accounts. That was the main reason why we ruled in favour of the casino.

Hi Matej,

As i said i had created 2 accounts. And in that one of my account is still active which i never deposited or withdraw or used any bonus .

So did i used any bonus in my 2 accounts ???

If similarities are there how can you make sure i have created many accounts . I am dam sure that they have cheated casino guru aswell .

Attachment shows out of my 2 accounts one account is still active with bonus ..

Hello Santhu.

I don't see any information on your screenshot. Look, two times we crossed checked all the evidence together. Not only by myself but also a bigger group of people solving complaints + one specialist.

Your complaint is related to sports betting and not to the casino - we do not solve these types of complaints. However, in this case, the evidence was obvious.

Together, five accounts with the same IPs, 3 of them did the same bets the identical amounts. The casino proved that betting was highly similar.

Not to mention that you are a VPN user and IPs on all five accounts are from VPN with the same pattern.

Look, Santhu, our specialist on sports betting, told us that the bets on all accounts were so similar that 99% its a fraud.

I am not sports betting expert - but I trust our specialist. 

But you can try it on some sportsbook forum. Maybe they will be able to analyze the data better, but I think the result will be the same.

However, we consider your case closed from all the data we received. I am sorry, but I can't do more for you.

Even if we had some doubts, we would reject the complaint as a sporting bet complaint. So the result would be the same.

Dear Matej,

You are completely confused in my case . I played and won in casino .but you are talking about sports betting . You answer is completely different related my issues .

I hope you can get contact number of my similar account please call and check you will come to know the truth . I have 2 phone number in my life time and i have mentioned those numbers also

Simple you can check in true caller app that itself tells names of phone number its very simple .

Dear casino guru , speacilist, seniors etc.,,,,

Thank you very much for streaching my issues these many months .

Let me take my next step for further .

I conclude by seeing your response you are part of 24 betting website .

Thanks a lot for wasting my time these many months

Dear Santhu - your issue was closed relatively soon. You came here, and you demanded from us to check two more times everything, so we did but with the same result. The proves are on the side of the casino. So at least we know who was wasted time in this case.

And your argument that we are part of a 24betting casino is laughable.

We solved many cases on our website (2600+) but based on evidence. Calling on numbers doesn't prove anything. The same bets on multiple accounts with the same IP proves that the casino had right.

Hi Matej,

I am really sorry on words used .

Due to frastration on 24 betting fraud .

Please forgive me

Regards,

Santhu

Hi Matej,

I was reading solved case in casino guru i found that guy having multiple accounts got his winnings . But why it dint not happen in my case .

Please support me matej.ask if any proof required from me i will provide you to prove that i have not done any fraud

Please find the solved complaints details .

Martin

Casino Quality & Complaint Specialist

10 MONTHS AGO

Hello Opparmar!

I am delighted to see, that you received your withdrawal. I'd like to tell you, that we received a supporting evidence, upon which analysis we concluded, that 24betting Casino was in right to cancel your withdrawal. According the evidence we saw, that you used multiple accounts. I would like to strongly suggest, that you refrain from such activities in the future, otherwise we will not be able to help you with similar cases.

Any responses to my question ??

Dear shantu, just a kind reminder.

If you do not use the "reply" button, the person you are replying to will not be notified about your post. I'd also like to say that a similar solved case does not ultimately mean that your case can be solved under the same conditions. It all depends on the relevance of given prooves.

I agree on your words,

But no evidence asked from me. And even justified. So i was worried