I’m always looking for a good new casino with lots of slot machine options, as I’ve always enjoyed playing them. For years I have played various slot machines, never hitting any of the major bonus games or jackpots of any significance. After playing on the site for a few weeks, I was fortunate enough, or so I thought, to hit a 10 times Vegas jackpot for $73,000. That was like a dream come true, until I read the fine print. I get to have $100, because I happen to have bonus money on the books, this basically negates any jackpot. Ok it hurt bad and I actually cried a bit, but honestly, as much as I don’t want to, I did missed that tiny piece of small print. However what is NOT fair, is when that $73,000 jackpot was hit by me, it disappears from the books and starts over at $5000, making that $73000 now gone and unavailable for any of the real money players to ever possibly hit it. What a perfect scam. The jackpot gets too big, so you let some free token player hit it, you get to keep all that money and don’t have to pay it all out because of the terms of service, and just starts over again. It’s damn crooked to all those people who’s constant play built that jackpot up, only for this to happen. Casino gets to keep it. That’s about as fraudulent as you can get.

If you ever do a payout request it’s going to take a few days. They seem to remove your promotions altogether if you ever request a payout. The software I believe is good, I enjoy playing their slots, however this current issue of saying I had a crypto charge back is absurd! How in the world does crypto get charged back??? They credited my account, THEN when I request a payout they suddenly closed the account and said I owed them $500… They are supposedly working to fix this, I will reach back out with an update on this issue.
UPDATE: They have removed the negative balance and apologized for the issue. I should see my withdrawal on the 6th. I’ll send an update once that happens and update the review further at that time.
UPDATE AGAIN: As mentioned before the hold was removed. They also paid me out again. This is twice that I have successfully been paid out, although this second time was quite the story…. I’m gonna keep playing here and hopefully won’t deal with anymore issues.
UPDATE: now they won’t allow me to make BTC deposits, makes zero sense. This casino is a scam, stay far away.

Immediately allow you to put money in, giving you a massive bonus. No way to withdraw money once you've deposited it with a bonus. Tried to play a slot once to see if that activated the withdrawal, but that sent me into a long conversation with customer service about how it was impossible to withdraw since I played. I was upset but understood the "read between the lines" of the fine print.

Lucky for me, I won big and played through the ridiculous 40x playthrough requirement and have money to cash out. $50 transaction fee is silly, you'll lose players if they automatically have to lose $50 to play the games. Then a max deposit at one time, a big winner has a 4 week process to take out their money and $200 in fees.

Hopefully they get my withdrawal out to me in full, I'll revise the review if they do. For now it's a 1 out of 5 for the customer service and fine print to their fine print.

They only get 1 star because I couldn't put zero stars. Their verification process is absurd. They didn't require that much to allow me to play and accept my payment. The way I see it is just deposit winnings into the same account you were able to accept payment. But nonetheless, I hope they honor my payout. It's only $500. They require a $50 processing fee, again absurd. I really enjoyed their online games and will probably play free slots if available. Otherwise, it's too much of a headache to get paid. Oh well.

The games are fun, but getting the runaround about my Doc's they required that they hadn't received them yet, but I've sent them 4 times now. and had verified their email address several times. when I ask in chat they just keep telling me they hadn't received them not sure how hard it is to lookup an email? must be slower than snail mail. It would be nice to know if they are ok to use or if they need a different doc. not too much to ask.

They lagged on paying me for about a week longer then they said it would take, but nonetheless they/paid me out completely in one Bitcoin payment for about 700$ and I had only bought in with 25$ or less and a bonus offer. I’d be careful making large deposits there but at the end of the day they came correct…. Plenty of other casinos are far worse such at Bitcoin penguin..
. The ducks ok but they determined I was a "skilled player" and don’t let me get bonuses anymore . But most casinos stop giving any player large bonuses when they’ve won significantly more then they have lost at a given casino ….

The only thing positive about casino is they have great slots. This casino does not honor deposit withdrawals from if they do it is NOT within a timely manner. I made a deposit using bitcoin and I did not use a bonus. I wanted to withdraw at 260.00. I submitted my withdrawal request on 9/29/21. They asked for some further documents, photo ID selfie and a transaction form which is required if using credit card which I DID NOT. I submitted there requested forms except for transaction form because I did not use credit card. I do not have utilities in my name which I let them know but I did send proof of address with another legitimate document( car insurance). 4 days later they asked for a utility bill and the credit cards I used. I reminded them I used bitcoin and that I do not have utility bill because I rent and utilities do not come in my name, but I for the second time submitted my document with address legal insurance doc with address and again photo ID and selfie.submitted again even though I have done once. Still cricket. I spoke with live chat they told me they would send support an email and let them know I have not received funds and told me I do not need a transaction form if I did not use credit card. Still crickets. I sent an email asking them what is going and and to please give me an update…. Crickets…. It is now 11 days …. No withdrawal funds . I again spoke with live chat for second time and James said your bill is more than two months and blurry so resend please. Well my bill I sent is from 8/25/20 so it’s not more than 60 days. James informed me that transaction form not needed since I deposited with bitcoin. I resent all documents and ID for the third time. I asked to please send my fund as I am posting a review no matter what and O would like to give a decent review. Unfortunately I have not got a response and I feel like this casino is a scam. I play only a select few casinos and those two casinos have sent my withdrawal money through bitcoin within hours. No documents other than my ID. I use bitcoin to get quick withdrawal time and make it easier and this has been a nightmare. It’s unfortunate because I do like there slots. 11 days is unacceptable for a bitcoin withdrawal and the lack of communication is terrible. I hope they make it right so I can update this review with something positive but I will not deposit again. I screen shot all chats and emails.

The website isn't bad, has decent games. My biggest complaint is their payout times. I've been waiting more than a week. You can email all you like, but they take a long time getting back to you. I emailed when I first requested a withdrawal, with all my documents, and asked for their form, so I could be ready after their 48-72 hr wait time. Took them 72 hours to get back to me, then after they said the withdrawal "would be processed shortly" they emailed the next day with a form, which I returned in two hours. Got an email 24 hrs later saying my withdrawal "would be processed shortly" but is been over 72 hrs since that email and I haven't heard back from them. They won't respond to my emails. "Customer service" keeps telling me to wait the 48-72 hours, bit I've been waiting more than 7 days for a Bitcoin withdrawal.

Had good things to say about this casino when I first started playing at it as my withdrawals when I would win $1,000 or more we're gave to me within 24 to 48 hours tops and this is using Bitcoin but within the last three to four months I've been consistently playing with them I'm also a VIP member mind you quite a high ranking one at that and wouldn't you know it I tried to have my withdrawals deposited to my Bitcoin wallet and I'm currently waiting on a withdrawal they say 48 hours to 72 hours tops and mind you this is Bitcoin I've been waiting for 9 days now and I keep talking to customer service on live chat which they do have and they keep telling me that there is an there was an error in their system are there switched over to a new system and there's some bugs in it but mind you this has been going on for the last 3 to 4 months so personally I think they're a bunch of con artists the casino itself is great but the customer service they give you Cookie cutter answers like they're reading them off a roll of decks they have no personal touch when it comes to customer service and being a VIP member is much money as I have spent the people I have recommended and brought to their casino to be treated the way that I have been treated by them is a crock of s*** go to bovada go to wild casino go to Cafe casino all better choices in my opinion especially if you're a poker player there's no live games here and like I said their payout times are absolutely the worst I've ever seen I don't think they make enough money to pay out people sometimes and that's the reason it's so slow as it's a smaller casino from my understanding so please stay away from this place if you do not want aggravation and slow payout times #facts