Už vás nebaví odkládané výběry? Pojďme společně požadovat změnu.

Hi everyone,

I wanted to start a general discussion about something I’ve noticed across many online casinos — especially from groups like Dama N.V. (PlayAmo, 20Bet, etc.).

It seems very common that when a player wins, the casino suddenly:

Delays withdrawals with endless verification requests,

Looks for excuses in the account details (sometimes after already accepting deposits),

Or outright confiscates winnings on technicalities.

Meanwhile, deposits are always accepted instantly with no questions asked.

This creates the impression that the system is designed to make players wait so long, or get so frustrated, that they end up losing their balance instead of cashing out.

I know I’m not the only one who has seen or experienced this.

👉 Have you also faced unnecessary delays, extra KYC checks, or contradictory reasons given when trying to withdraw?

I think it’s an important issue, because players should be able to trust that if they play fairly, they’ll be paid fairly.

Looking forward to hearing your thoughts and experiences.

Hi, if it's okay with you, I don't think it's worth playing based also on all of your previous posts.

I agree, in many cases it really isn’t worth it. But the problem isn’t just the house edge — it’s the unfair practices: endless withdrawal delays, excuses, and even confiscations. If casinos can take deposits instantly, there’s no excuse for holding back payouts.

Just look at how many complaints on this forum are about delayed withdrawals — it proves this issue is everywhere. I think it’s time for us players to come together and push for change, because if we don’t, the casinos will keep getting away with it.

Who else is willing to speak up so that the industry finally treats players fairly?

I understand you are more interested in players' opinions, and it is, of course, absolutely understandable. However, I hope you don't mind if I share one final thought.

Based on my own experiences, I have found that withdrawal can become a real nightmare. Verification? May literally feel like going through hell and back.

However, it's totally acceptable to take a break or quit playing entirely if that stress interferes with someone's ability to enjoy gambling. I learned from this forum that patience is always the most crucial factor, as poor customer service or foolish rules can easily ruin the fun. The pleasure will therefore quickly follow when one feels like losing patience.

This is merely my own viewpoint.

Well, have a very nice day and see you around.

Thanks for sharing your view, Radka. But I think that’s exactly the issue, players are told to "be patient" while casinos take deposits instantly and then delay payouts with endless hurdles.

Just look at all the withdrawal complaints on this forum, it’s clearly not an exception. That’s why I believe players need to push for change together, otherwise casinos will keep doing it.

I have been gambling for more than 10 years and I think the casinos go through times with good and bad cashflow, if they have money, they pay, it's good for them to pay and keep the players, the dream come true and all that, init?

So, you need to get lucky 2 times, first you need to win and then the casino has to have a good cashflow period. My main casino has recently been a bit slow with paying, but it's getting better again.

The biggest factors are maturity, if they've been around, they can be trusted more, and the new brands which do loads of marketing usually want to start off well.

Also, you have said Dama NV are all bad, the casinos do not belong to the same people, I play on one of them and I am fine and happy. It's like McDonalds franchises I think.

I get what you’re saying, and I agree that some casinos may try to balance their cashflow, but that’s exactly the problem. Players shouldn’t have to rely on whether a casino "feels like paying" this week or not.

If deposits are instant and never delayed, withdrawals should be the same. Otherwise, it feels like the system is stacked against players.

Also, while some Dama N.V. brands may treat players better than others, the number of complaints here shows a pattern, especially with delayed or confiscated withdrawals. It’s not just about one casino, it’s about the fact that too many players are facing the same issues over and over.

That’s why I think we as players need to keep raising our voices together. If nothing changes, these problems will just continue.

Hello, I understand what you're saying and that was also my point. A player who maintains healthy habits can endure challenges, but when the situation becomes unbearable, it is advisable to quit; even the fairest casino in the world may experience downturns or have differing views from a player regarding rule violations or balance voiding. I think it is important to note that many complaints about delayed withdrawals are not solely due to the delay itself. It is about every other aspect. Thus, the delay is just the outcome.

More importantly, no one can ever say how long your next withdrawal will be, so if the player is already frustrated from the past, his capability to endure will most likely not be that high.

Of course, there are quick casinos and slow casinos, but as with anything in life, one never knows; hence, I believe every player should form his opinion based on his own experiences, and if he is not ready to bear it much longer, well, that is a sign. What you describe won't change, in my opinion. For instance, I'm making an effort to accept things as they come; it brings me less stress at least.

Thanks, Radka, I get where you’re coming from everyone has their own tolerance for stress, and of course it’s healthy to step away if gambling stops being fun.

But this is exactly the problem with groups like Dama N.V. and many of their brands (PlayAmo, 20Bet, etc.). Deposits are always instant and never questioned, yet when it comes to withdrawals, suddenly players face endless verification checks, excuses, or outright confiscations.

Let’s be honest this isn’t just "bad service." It’s a strategy. By deliberately dragging out withdrawals, casinos know that many players will get frustrated, cancel their cashout, and end up losing their balance back to the house. It’s not about protecting players it’s about protecting profits.

The sheer number of complaints across forums about Dama N.V. casinos shows this isn’t "a few isolated cases." It’s a recurring pattern. And unless players speak up, it will keep happening.

Fairness should be simple: if deposits are instant, withdrawals should be instant too. Anything less is manipulation.

Has anyone else here had the same experience with Dama N.V. casinos specifically smooth deposits, but withdrawals suddenly turn into an obstacle course?

It's a pity that your quite appropriate proposals are not to be discussed.

problems and work together to achieve change - have not yet been found

mass support. But it turns out that there is an online casino

with varying degrees of honesty, including some with variable

honesty. Here, statistical analysis of a wide sample is possible,

but the main revelation is that even the simple law of multiplication

probability paints a terrifying picture. Online players have been convinced

in favor of fighting even for tenths of a percent of RTP, but at the same time

They remain silent about their overall chance of winning.

Let's assume that 90% of casinos are "bad". This includes both obvious predators,

(Black Holes), as well as "werewolves" who steal only during the full moon. :)

Then the total RTP when playing "French" roulette with La Partage

on equal chances it will be ≈10%! And then people talk about

his bad luck, big losses and the treacherous roulette.

With such a massive robbery of players, even relatively honest

online casinos appear as a disorienting element of the overall

systems... A more complete diagram can be considered separately.

I am personally concerned about the spread of this infection to real people.

land-based casinos. Besides the fact that they are far from thriving at all

in recent years. However, if there is any hope, it is for them

united resistance.

Жаль, что ваши вполне уместные предложения обсуждать 

проблемы и сообща добиваться перемен - не нашли пока 

массовой поддержки. Зато выясняется, что есть онлайн казино 

с разной степенью честности, в том числе отдельные - с переменной 

честностью. Тут возможен статистический анализ широкой выборки, 

но главное откровение в том, что даже простой закон перемножения 

вероятностей показывает ужасающую картину. Онлайн-игроков убедили 

в пользе борьбы даже за десятые доли процента RTP, но при этом 

умалчивают об их суммарном шансе на выигрыш. 

Предположим, "плохих" казино 90%. Это с учётом как явных хищников, 

(Black Holes), так и "оборотней", ворующих только в полнолуние. :) 

Тогда суммарный RTP при игре на "французской" рулетке с La Partage 

на равных шансах будет ≈10% ! А потом люди рассказывают о 

своей невезучести, больших убытках и коварной рулетке. 

При столь массовом ограблении игроков, даже условно честные 

онлайн казино выглядят, как дезориентирующий элемент общей 

системы... Более полную схему можно рассмотреть отдельно. 

Меня лично беспокоит распространение этой заразы и на реальные 

наземные казино. Кроме того, что они вообще далеко не процветают 

в последние годы. При этом, если и есть надежда, то на их 

объединенное сопротивление.

Thank you for giving me a chance to talk about this with you. I get where this is coming from, and just recently I saw an extremely frustrating period—not with Dama Group casinos. Months of waiting after one group swallowed the other, though officially nothing has changed. Therefore, there are times when delays may be intentional. However, it is not simple to fairly say which casino purposely delays payment and which casino is hesitant to admit that it has, for example, lost a payment provider for certain countries.

In any case, I hear you. I understand your point. And I can openly admit that this aspect of gambling is the most frustrating part for me.

The so-called online casino licenses are reminiscent of Agent 007's "license to kill." That is, it is a permission for a priori illegal activity. And whether the money will be confiscated from the players in the process is no longer important. More precisely, it is even necessary for this to happen, otherwise there will be nothing to pay for the super-profits, the corruption component and total lies in various forms. False advertising will cover any reputational damage.

Так называемые лицензии онлайн казино напоминают о "лицензии на убийство" Агента 007. То есть, это разрешение на априори незаконную деятельность. А будут ли в процессе изъяты деньги у игроков уже не важно. Точнее, даже необходимо, чтобы это происходило, иначе нечем будет оплачивать сверхдоходы, коррупционную составляющую и тотальную ложь в разных проявлениях. Лживая реклама перекроет любой репутационный урон.  

I appreciate all your replies. What Roulette357 said (even if written in a very detailed way) really comes down to the same point: players are in a system where the odds are already against us, and then on top of that, casinos make withdrawals unnecessarily difficult.

Radka, I hear you that sometimes delays can be technical or provider-related. But when you see how many complaints repeat the same story — instant deposits, endless hurdles on withdrawals — it stops looking like bad luck and starts looking like a deliberate pattern, especially with groups like Dama N.V.

And that’s exactly the issue:

Deposits = always instant, no checks.

Withdrawals = delays, excuses, repeat KYC, sometimes even confiscations.

That imbalance destroys trust. If casinos can take our money instantly, they should be able to pay it instantly too.

So let me ask everyone here: what do you think would be a fair withdrawal standard?

24 hours max? No repeat KYC once deposits are accepted? Something else?

I will start with a short answer to the main question of the topic: is it necessary to play in an online casino at all? - In the current unacceptable conditions - it is not necessary. Because it is humiliating, fatally unprofitable and, as a rule, contrary to the law. Regarding the speed of transactions. It is good that the deposit is received instantly. After all, sometimes it disappears without a trace. And the withdrawal of money is not just delayed, but canceled altogether.

Instant (up to 30 minutes) withdrawal to an online wallet is possible, as well as one-time verification for a year of play. True, this is my experience from ten years ago, but where is the progress then? It seems that Dostoevsky had more conveniences and guarantees 150 years ago, when he played in different countries and used telegraphic transfers.

Online casinos should reach the level of land-based ones in terms of convenience, reliability and honesty. Be truly legal and subject to justice (reachable by justice). How to achieve this? Any ideas? :)

Начну с краткого ответа на основной вопрос темы: нужно ли вообще играть в онлайн казино? - В существующих неприемлемых условиях - не нужно. Так как это унизительно, фатально убыточно и, как правило, противоречит закону. По поводу скорости трансакций. Это хорошо, что депозит поступает мгновенно. Ведь иногда он бесследно исчезает. А вывод денег не просто затягивается, а отменяется вовсе. 

Мгновенный (до 30 минут) вывод на онлайн кошелёк возможен, также, как и одноразовая верификация для года игры. Правда, это мой опыт десятилетней давности, но где тогда прогресс? Кажется, что Достоевский имел больше удобств и гарантий 150 лет назад, когда играл в разных странах и пользовался телеграфными переводами. 

Онлайн казино должны выйти на уровень наземных по удобству, надёжности и честности. Быть по настоящему легальными и подсудными (досягаемыми для правосудия). Как к этому прийти? Есть идеи? :)

I understand the frustration with withdrawal times, but I don’t think a "universal standard" will solve much. Casinos already publish estimated payout times, but those don’t include cases with additional checks — like extra verification, flagged activity, or game history reviews. That’s why rules usually say the timeframe can change.

As I wrote before, even the best casinos can face external factors that slow withdrawals down. At the same time, they spend enormous amounts to attract players, and every dissatisfied customer is a real loss, because competition in this industry is brutal. Unless we’re talking about outright scam casinos that never intended to pay, I don’t see much incentive for legitimate operators to deliberately stretch payout times. For them, that only damages credibility. My personal experience too.

Comparing deposits and withdrawals is also misleading. (So it is when comparing land-based casinos with online casinos.) Deposits are instant by design, because payment providers push the money in. Withdrawals go through several layers of checks before being released, and those can’t be automated in the same way. Apart from unlicensed anonymous casinos that exclusively use cryptocurrency.

And if the main issue is the house edge itself, then the real question isn’t how long withdrawals should take, but whether gambling is the right way to spend the money in the first place.

I'm sorry it sounds like I do not understand your position; I do. I have learned that there is currently no standard solution. Casinos frequently do not share information with players, so what we perceive as an intentional delay could be a cross-account check. Of course, some casinos operate at a slower pace, but many players do not mind as long as the site pays out their winnings. This is also my experience. What one considers a major issue may not be as severe for someone else.

I would like to ask: How satisfied are you with the withdrawals from GGL-licensed casinos? Is it better than offshore for you?

If KYC is truly essential, it should be done before deposits are accepted, not only when a player wins. Otherwise, it looks like a tactic to block payouts.

On other forums (Casinomeister, AskGamblers, Casino.Guru) you see the same pattern with Dama N.V. casinos: valid documents rejected, payouts dragged out for weeks, excuses repeated over and over — yet deposits are never delayed. That doesn’t look like "bad luck" or "technical issues," it looks like a business model.

A fair system should be simple:

• One-time KYC before deposits

• Verified players get withdrawals within 24 hours max

• No repeated document loops every time you win

Wouldn’t everyone here agree that if a casino can take money instantly, they should be able to pay it instantly too?

I understand your point, and I agree that right now many online casinos operate under conditions that feel unacceptable for players. But I don’t think the only solution is to say "don’t play at all." If players walk away silently, the industry never changes.

You’re right that ten years ago some casinos offered near-instant wallet withdrawals with one-time KYC. That shows it’s technically possible — so why are so many operators today going backwards with endless verification loops and cancellations? Clearly, the delays are not about "technology" but about business incentives.

I fully agree that online casinos should match (or even exceed) the standards of land-based casinos:

One-time KYC before deposits are accepted.

Withdrawals within 24 hours (or faster) once verified.

Clear legal accountability, so players aren’t left in a grey area.

The question "how to achieve this" is the most important. For me, the answer is collective pressure from players. The more we raise our voices in forums like this, the harder it becomes for casinos and regulators to ignore the problem.

Would you agree that the first step is for players to demand instant withdrawals after verification as a basic standard?

Hello,

That's very much something we constantly try to improve with casinos. We have learned that stating very cool demands with no respect to the daily basis of casino operations won't work; the operators just stop listening, and it makes sense because what you suggest sounds nice, but it's just from the players' perspective, and there are still a few systematic flaws. Hence I want to say that Casino Guru is focused on the ability to pay out fairly. Hence my earlier response regarding the mental strength.

Withdrawals are not the same operation as deposits. That's a fact.

A licensed casinos are due to tighten regulations and are obsessed with KYC and AML - mainly the bigger ones. Yes, sometimes they require unnecessary documents or are not that quick, but no such dictatorship will ever change it. You can hardly assess the situation based on forum posts. We use the complaints for that, and as I said, I have seen just a few casinos with provable delayed tactics. Since gambling has always been a matter of trust, I perfectly understand that players prefer to see all things as tactics. I did the same...

Verifying each player upon deposit is not very cool for casinos because many players won't make it to the withdrawal. Besides, it won't resolve the matter of investigating gaming history or anything related to rules. Such a check, if it is needed, goes just before the associated withdrawal. here comes the usual problem—my account has been fully verified so what is the matter now? It could be just this....

While I think it would be amazing to have casinos operate like an army of robots, I believe this is unlikely to happen in the near future. Additionally, casinos primarily depend on shared services or third-party partners, which frequently cause delays in withdrawals. Casinos just do not want to say that aloud.

Therefore, while you are technically and theoretically correct, it is the actual operations that make gambling so frustrating, in my opinion.

I completely agree with your main requirement for fast and unhindered withdrawal of money. Claims about its alleged technical impossibility do not look convincing. Modern processors perform search and verification in a second. Many have already seen this when choosing a nickname on a website or forum: a message instantly appears that such a name already exists. Are there still living people working? Let them recruit staff. In supermarkets, additional cashiers quickly come and the queues are reduced. In land-based casinos, even one cashier easily and quickly performs such checks. In addition, the casino obviously has an additional advantage from delayed payment: players really continue to play with this amount. At the same time, some even increase their bank, so it is safer to block them immediately and not withdraw anything.

Я совершенно согласен с вашим основным требованием о быстром и беспрепятственном выводе денег. Утверждения о его якобы технической невозможности не выглядят убедительно. Современные процессоры выполняют поиск и проверку за секунду. В этом уже убедились многие при выборе себе никнейма на сайте или форуме: мгновенно появляется сообщение, что такое имя уже есть. Работают ещё и живые люди? Пусть набирают персонал. В супермаркетах быстро приходят дополнительные кассиры и очереди уменьшаются. В наземных казино даже один кассир легко и быстро выполняет подобные проверки. Кроме того, очевидно дополнительное преимущество казино от задержки выплаты: игроки действительно продолжают играть этой суммой. При этом некоторые даже увеличивают свой банк, поэтому надёжнее их сразу заблокировать и ничего не выводить. 

Radka, I see the contradictions in what you’re saying. You admit that one-time KYC before deposits and faster withdrawals are "technically and theoretically correct," but then dismiss it because casinos don’t want to do it. That’s exactly the problem the obstacle isn’t technology, it’s the business incentive.

As Roulette357 pointed out, modern systems can verify data instantly, and even land-based casinos process payouts quickly. The only reason online withdrawals are delayed is because casinos profit from it: the longer they hold the money, the higher the chance players cancel the withdrawal and lose it back.

That’s why I believe fairness requires a simple baseline: one-time KYC before deposits and 24h max withdrawals. Anything less isn’t a "technical necessity," it’s a strategy and it’s the very reason so many players lose trust in online casinos.