(Vyřešeno) Podvod s kasinem 1xslots

I deposited 200,000 ARS via bank transfer. The deposit was successfully made to a third party provided by the platform. When I made the deposit, the agent marked it as rejected, which means my balance isn't credited and the refund isn't issued.

I speak to support and provide the receipts, but they still don't provide enough. They ask for an account statement, which I would promote without a problem, but I can get it next month due to my bank's policy.

This happened on 4/9. I still don't have the balance or the refund. They don't want to take responsibility. @1xslots casino

He depósita mediante transferencia bancaria 200.000 ars. El depósito fue realizado con éxito a un tercero que brinda la plataforma, a la hora de hecho el depósito el agente marca como rechazado el mismo, lo cual genera que mi saldo no se acrediteny tampoco se realice la devolución del dinero...

Hablo con soporte proveeo los comprobantes y aún no es suficiente piden un extracto de cuenta, el cual promocionaría sin problema pero puedo obtenerlo el mes que viene por política de mi banco..

Esto sucedió el 4/9 aún no tengo ni el saldo ni la devolución. No quieren hacerse cargo @1xslots casino

In short. The agent providing the payment platform has kept my money and refuses to acknowledge it. Hence the scam, which I firmly believe.

En pocas palabras. El agente que proporciona la plataforma para pagos, se ha quedado mi dinero y no quieren reconocerlo. Por eso el titulo de estafa, lo cual creo firmemente

I still have no solution from the casino.

Aún continuo sin solucion de parte del casino.

Hello, as far as I can say, such things go, they usually take longer than a few working days and the weekend. Did you try to reach out to your payment provider? It would be nice to have something in your hand, not just wait for the casino.

Did you try?

Hello. Thanks for the reply. But the transfers from my account went through and were processed correctly. The person who caused the damage here is the agent the casino provides as the recipient of the transfer.

I've provided all the information, and they don't want to fix it, or they just keep giving me the same old thing. I'm tired of waiting for a solution, and I've been going through several days without a response from 1xslots. Therefore, I consider this a clear scam until they deign to do the right thing.

Hola . Gracias por la respuesta. Pero desde mi cuenta las transferencias salieron y se realizaron correctamente. Aquí quién hizo el daño rs el agente que el casino brinda para ser destinatario de la transferencia.

He brindado toda la información y no quieren solucionarlo, o me dan vueltas con lo mismo. Me he cansado de esperar solucion, llevando ya varios días sin respuesta por parte de 1xslots. Por tanto considero esto una clara estafa hasta que se dignen a hacer lo correcto

Hmm, I see. thank you for mentioning it. So at this point, the bank is out of the question, and the best shot is the third- party payment provider, I reckon. I always find those situations quite insane. The casino should cooperate with a decent payment provider and, at least in my opinion, should also be interested in resolving the matter because you, the customer, can hardly be satisfied in this position.

However, if the problem really lies with the payment provider, I imagine the casino support wouldn't know the details, hence the vague responses. 🙁 It is possible that they just do not know what to say to you.

As you can see in the complaint, we are unable to help resolve this either. I recommend that you wait longer; there is a chance the deposit will bounce back, or the provider may cancel the transaction and return your money, but this process could take up to a week. I saw something similar in the past.

The payment agent is someone the casino appoints, so they should be held accountable for this agent's behavior... I've provided account transactions showing that the money was deposited correctly and was not returned, nor was the balance credited.

Honestly, they know what to say, but they don't do it because they don't return the money or credit the balance, which ends up being a scam because they don't take responsibility, and they tell me they don't have any. Stipulated timeframes to resolve these issues, meaning if a payment agent doesn't credit the balance paid, they don't respond. I really don't understand how a site that acts this way can have a good rating on this forum.

I have no action to take with my bank because the transfer was made and reached its destination.

Now I only receive communications from the casino to divert the topic.

El agente de pago es alguien que dispone el casino, por tanto deberían dar respuesta por el comportamiento de este agente... He brindado movimientos de cuenta, donde se ve que el dinero se depósito correctamente y no fue devuelto así como tampoco el saldo se acreditó.

Sinceramente si saben que decir, pero no lo hacen porque no devuelven el dinero ni acreditan ni saldo, lo cual termina siendo una estafa porque no toman responsabilidades, y me dicen que no tienen. Tiempos estipulados para resolver estos temas, osea que si un agente de pago no acredita el saldo abonado ellos no responden. Realmente no entiendo cómo puede tener buena calificación en este foro un sitio que actúa de esta forma.

De mi parte con mi banco no tengo acciones que tomar porque la transferencia fue realizad y llegó a destino.

Ahora del casino recibo únicamente comunicaciónes para desviar el tema.

Honestly, this situation has tired me out. I hope to be able to take legal action on the issue since it is not minor and directly affects the credibility of this casino, which I did not think would use these situations to get away from it.

Sinceramente está situación me ha cansado, espero poder tomar accion legal sobre el tema dado que no es menor y afecta directamente a la credibilidad de este casino, el cual no pensé que utilizara estás situaciónes para desentenderse

Hello, I get that this situation has exhausted you and I can imagine how powerless it feels when the casino just keeps circling around the same replies.

I must be honest with you, though: legal action in such cases almost never leads to a solution. Cross-border online transactions with third-party payment agents are extremely difficult to pursue in court and the costs usually far exceed the amount in dispute. We have a thread about it here on the forum, by the way.

I know that’s not what you want to hear, but realistically the only possible outcome is either the payment bouncing back from the provider, bank intervention or the casino eventually crediting it. Sadly, nothing else seems to be on the table. That's what I have learned thus far.

But hey, I get the feeling!