Vera&John Casino - všeobecná diskuze (strana 2)

Hey there! 

Vera&John Casino usually offers a variety of bonuses to its players, including Welcome Bonuses for new members, Deposit Bonuses, Free Spins, Spin Credits, and sometimes even special promotions connected to specific games or events. To find out more about the current bonuses, I'd recommend you to check out their official website or promotions page, as they often update it with the latest offers. 

Typically, to take advantage of these bonuses, you need to open an account to Vera&John Casino. Also, don't forget it's very important to carefully read the Terms and Conditions associated with each offer. According to our website:

Vera&John Casino is a very good online casino. You can expect to be treated well and have a pleasant experience if you choose to play here.

I would recommend you to read the review in our website for more information.

If you're interested in a particular bonus or have specific questions about the requirements, I would suggest you to reach out to Vera&John's customer support team for clarification. 

I wish you a joyful playing there, and if you decide to play let us know how your experience went!

Subject: Account blocked and withdrawal pending – no explanation provided

Hello,

I would like to file a complaint regarding my account.

My account at Vera&John Casino has been blocked, and I currently have a pending withdrawal of 150,000 HUF via Skrill.

The issue is that:

I did not receive any email notification about the block

No reason has been provided for the restriction

Customer support only states that my account is "under review"

They are unable to provide any timeframe

No verification documents have been requested so far

Additionally, when I try to log in, I receive a message that my account is blocked, while support claims it is only under review. This is contradictory and concerning.

I am fully willing to cooperate and provide any necessary verification documents, but I expect transparency and a clear explanation regarding my account status and withdrawal.

I kindly ask for:

A clear reason for the account restriction

Information about the status of my withdrawal

Instructions if any verification is required

Thank you for your assistance.

email: [email protected]

Please tell us when exaxtly did you requested your withdrawal.

Have they informed you that the game provider has to check the game logs, by any chance?

This may be the reason they needed to block your account, actually.

I requested my withdrawal 3 days ago.

They did not inform me that the game provider needs to check the game logs. The only reason I was given for blocking my account is that my BoaBet account is not yet reactivated due to a previous self-exclusion.

I was not aware that the two casinos are connected.

Could you please clarify if there is also a game provider check ongoing, or if the restriction is only بسبب (due to) the self-exclusion issue?

Please check this with the support of the casino.

Also, it should be stated in the casino's terms that if you self-exclude in one casino from the same group as the other one you have played, it applies to both of the casinos.

If it is so, though, they should not let you play.

In case you need help from our complaint team later on, please let us know.

I have been a player at vera & john casino for several years. My choice of casino is based on the fact that it is very clear, a very good selection of games and an absolutely exceptional service from the employees if you have questions or need help with something. When you feel well treated, the choice is very easy for me. After I was accepted as a VIP player and got my own contact person, my experience has been even better. When I send an email to Stevie, who is my contact person at Vera & John, I always get a quick, friendly and well-explained answer. There is no one who is so dedicated to the task of looking after me as a customer, and who makes me not consider other casinos in the first place. If there were any problems, it is very reassuring that there are such people. Vera & John is and will always be my casino 🥰

Hey, that's a very intriguing summary. 🙂 Can you perhaps mention how quick the withdrawals are for you in this casino? As far as I can say, the speed of withdrawals is also a very important point. Thank you in advance.

Sounds interesting, I'll have to try it, are there any negative aspects?

Hello, how are you? Just in case there will be no response at all, I wanted to point out that players' feedback is available on the same page as our casino rating. It's currently described as "mixed," so I guess all is not that well.

Check it out if you like:

https://casino.guru/Vera-John-Casino-review 👈