Spybet Casino - všeobecná diskuze (strana 4)

Like I said, I lost all my money.

Wie gesagt ich habe das gesamte Geld verloren

I see, and I understand where this feeling comes from. A week is quite a long time; however, when a player wins big, it could be the reason for certain delays. Well, it is not certain what happened or why, and I get it must be difficult to accept.

Let's say that if you ever have a similar experience, which I hope you don't, we might be able to help if you don't lose the money for more than 14 days as a start.

Simply put, there are things we can do for you, but they all take time.

I'm sorry it ended like this.

Hello everyone. Complaint regarding Spybet Casino. Won a €10,000 jackpot on February 9th. Today, they canceled and gambled away the last €500. It's impossible to get a payout. Just excuses and empty promises. Stay away from this criminal establishment.

Hallo an alle. Beschwerde bezüglich Spybet Casino. 10.000€ Jackpot gewonnen. Am 9.Feb. Heute die letzten 500€ storniert und verzockt. Unmöglich eine Auszahlung zu bekommen. Immer nur Ausreden und Vertröstungen. Finger weg von diesen Verbrecherlokal.

Hello, I get it must have been hard... Well, if there are still some winnings left on your account and the casino is not meeting announced withdrawal limits, you may consider complaining. Let me know if I understood the events correctly; please, maybe there is something Casino Guru can do about it.

Hi. Thanks for the reply. I just wanted to warn other players about this casino. I'm already working on another one. €2500. It's been "processing" for a week now. Polite, but only stalling. And the cancellation button is always flashing brightly. And yes, Spybet didn't adhere to the withdrawal limits. It was even reported as an escalation. But I still gambled it all away. Not the casino. The casino's behavior is shabby, but I'm still playing.

Hi Robert

Hi. Danke für die Antwort. Wollte eigentlich nur andere Spieler vor diesem Casino warnen. Bin schon wieder beim nächsten drann. 2500€. Seit einer Woche in Bearbeitung Höflich aber nur auf Zeit. Und immer der Stornobutton grell blinkend. Und ja. Spybet hat die Auszahlungslimits nicht eingehalten. Wurde sogar als Eskalationsmeldung geführt. Aber trotzdem habe ich alles verzockt. Nicht das Casino. Das Verhalten vom Casino ist zwar schäbig aber spielen tu ich.

Ciao Robert

Hi Robert.

I got it; just in case you ever need a backup, do not hesitate to reach out or complain directly.

Hope you're going to collect more positive experiences, though. 🙂

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Hello, I won the turbo slots 81 spin+ bronze jackpot at the casino here, but the game crashed after the win and gave an error and when I returned to the game, it didn't add any winnings to my account. Thank you, here is the replay

https://casino-replay-prod.apollogames.com/casino-replay-web/replay/?authToken=wspRcMbLmuJlMCgD&b=rc-26.01

To by mě štvalo, i když vím, že někdy se technické problémy prostě stanou a nedá se s tím nic dělat.

Zkoušel jsi kontaktovat kasino a vysvětlit jim situaci? Pokud ano, řekli ti, že to prošetří, nebo jsi se něco dozvěděl? To by asi byla první věc, kterou bych udělal a počkal na vysvětlení.

Oh, that would annoy me even though I know that sometimes technical problems just happen and there's nothing you can do about it.

Have you tried contacting the casino, explaining the situation to them? If so, did they say they would investigate or did you learn anything? That would probably be the first thing I would do and wait for an explanation.

Good day, I tried to contact the casino and for a week they keep telling me the same thing over and over again that it is being resolved and still nothing

Existuje možnost podat u nás stížnost, ale v každém případě, pokud to kasino prošetří s poskytovatelem hry, budeme si na to muset také počkat. Důležité je, aby to opravdu udělali.

Nechám rozhodnutí na vás, ale budeme muset být trpěliví.

There is an option to open a complaint with us, but either way, if the casino investigates it with the game provider, we will have to wait for that too. The important thing is that they really do it.

I'll leave the decision up to you, but we'll have to be patient.

and how can I open a complaint with you? I've been waiting for more than a week and nothing is happening, how long can it take?