Reels.io Casino - všeobecná diskuze

This casino games are fake and casinoguru says this casino has AOFA license and this license has no complaints procedure and there is no communication at all from the licensee.

Dear casinoguru

please stop making false reports about casinos license and if you are saying license details, did you check their license is valid or not? If you did you are liable for players money. Please answer about my questions.

Hello,

I understand the frustration, but several points here need to be clarified so the discussion stays factual.

Claims that casino games are "fake" are very serious. Without verifiable evidence, this remains an opinion, not a proven fact.

Regarding the license: Casino Guru reports licensing information based on publicly available sources. At the same time, we repeatedly state on the forum that licenses like AOFA offer very limited player protection and often no effective complaint handling. A license itself is not presented as a guarantee of safety.

Casino Guru does not operate casinos, does not process payments, and is not responsible for players’ funds. Our role is to provide information, reviews based on a defined methodology, and mediation through the complaint process when possible.

If you have a specific issue (for example a payment delay, account restriction, or misleading information), please describe it clearly. General accusations do not help other players understand the situation or move the discussion forward.

No matter the license, though, Casino Guru warns players not to play there:

"Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index."

https://casino.guru/reels-io-casino-review#tab=js-tab-reputation

It is a risky site.

Hi

There is hundreds of casino have AOFA License so all of them is risky are you saying? Because I have seen complaints against this licensee nobody got a single response from their regulator. Could you please able to make a reminder about this regulation in your website for players protection because we need some safety from casinoguru as well. I can see lots of players have complaints against this jurisdiction and nobody is willing to help them even though casinoguru involves casinos are the final choice to take a decision to pay to the players or not. In fact these casinos follysome kind of fake license practices why does they have been advertised in casinoguru websites for recommendations casinos? You said it’s risky site but never mention in casino reviews about this?

Hi. Let me post a quick summary regarding AOFA and its "complaint resolution system" because it is very frequently the subject of misinterpretations. (My apologies for the long text, but it is useful to summarize all the context here):

Why doesn’t the Anjouan regulator respond to player complaints?

Casinos licensed under the Anjouan Gaming License are required to have their own internal complaint-handling process.

However, the regulator itself does not act as a dispute resolution authority and does not investigate individual player complaints.

In practice, this means:

The regulator does not communicate directly with players about specific disputes

It does not issue decisions, enforce payouts, or arbitrate conflicts

Contacting the regulator directly usually does not result in a personal reply

What does "ADR" mean under an Anjouan license?

Anjouan-licensed casinos are required to offer Alternative Dispute Resolution (ADR) after the casino’s internal complaint process (usually after 30 days).

Important to understand:

The regulator does not provide or operate an ADR service

There is no official list of approved ADR providers

The ADR process is typically defined by the casino itself

The regulator does not actively supervise or enforce ADR outcomes

As a result, ADR under this license is often procedural rather than enforceable.

This is why players often do not receive direct responses from the regulator and why dispute escalation under this license has limited practical effect.

Casino Guru, as well as AskGamblers for example, both work as independent mediator services. Consider these services as Alternative Dispute Resolution (ADR) mechanisms that are not initiated by the operators or regulators.

From that perspective, because we have our standardized ADR process through which we communicate with those casinos, aiming to resolve players' complaints, it allows us to monitor how casinos treat players' issues submitted through our website (even though we monitor other channels too), and hence we can adjust their rating based on proven practices.

In practical terms, a Higher Safety Index indicates that we are more likely to resolve disputes due to our experience and familiarity with the operator's practices.

Lower Satefy Index means that we ahve documentated unfair practices used against palyers and hance the Safety reating is lower. Serve as a warning.

Such an approach also allows classifying the casinos as either recommendable or unrecommendable based on their actual, not theoretical, qualities. Offshore licenses alone, these days, provide almost no direct support for the players; therefore, the situation calls for different systems.

I'll gladly dive deeper if you are interested.

Hi

so anjouan never handle cases individually? Then there is no point in playing this casinos and casinoguru and ask gamblers have tons of cases unsolved because of this licenses. We need some kind of protection for playing this licences. I hope casinoguru does the job fairly.