Problémy s Rolletto

Hello there.

Im having problems with Rolletto online casino.

I won a small amount of money which was deposited with my visa card. When i went to withdraw there was no option to withdraw to visa. Little odd, but support says the function is down. Alright, might be true.

So i tried to withdraw with Skrill, but apparently Skrill is blocked in the Uk according to them ( its not, obviously)

Anyone had any problems with them? i havent found anything bad really with reviews. So im just a little concerned.

Thanks

I haven't heard about any problems with them. We just had problems here on our forum, because they were constantly sending people to write here fake reviews that portrayed the casino as the best one in the world. Very odd and suspicious behaviour.

You can probably ask them to suggest you another withdrawal method. It sounds very odd that you wouldn't be able to withdraw back to VISA, since these issues are more likely known for Mastercard, but I've recently heard about issues with VISA that some players had with one particular PC game subscription.

They suggested ETH or BTC. So I’ve requested withdraw to my ETH wallet. Let’s see how it goes.

no excuses with this one

Same here. They keep saying they can't withdraw to Skrill but they haven't explained to me why. I've tried Neteller too but that won't work either.

I emailed them to close the initial account and they emailed back to confirm and stated to continue using my new one.

They now won’t let me withdraw €3000 of my winnings as they say it’s a duplicate account! They approved it in writing. They really do not like losing a penny so beware!!

They say they are "investigating" at the moment. I will update here with any changes but so far would stay clear of them!!

If you have a proof supporting what you claim - the confirmation allowing you to use the new account, then I believe you should get your winnings, because you played with their approval.



Please see attached. I advised them so they closed the previous account, leaving the other open for continued use. They were made fully aware by me. If there was a problem they should have closed both accounts when I Informed them. I

Instead they allowed me to deposit after the first account closed as discussed. I continued betting into the next day and i continued playing. It was not until I then decided to withdraw that they decided to find an issue. Even though they already knew (as per emails)! They say they are now investigating and will let me know but in the meantime they have blocked my account. I will keep you updated if/when they will decide to inform me!

Alright, please, keep us posted. By the way, have you submitted a complaint regarding this on CasinoGuru?

Will do. Yes I have submitted my complaint and it is currently awaiting response from the casino directly.

I am having troubles withdrawing with Rolletto. When my withdrawal got rejected through SEPA it got rejected then I tried Swift and it keeps getting rejected on the spot. Then a few minutes later my account doesn't seem to work properly and when I try to login again it got rejected? It seems really suspicious on why it is doing that. I have emailed them but no response. I've got all the related screenshots of transactions, my ID etc.

Is there anyone here that managed to withdraw money through them from the UK?

Hello,

have you already passed KYC (Know Your Customer - account verification process), please?

If you have not, it may be the reason why you can't withdraw and why your account has been blocked.

I have a problem with them, at first I checked the account as usual, I made an amount and tried to withdraw via pix, I couldn't, they told me that I could only do it via btc, eth, ok I did the procedure and withdrawn, now I tried a second withdrawal because my balance was high they again denied for pix and said it would be possible for btc or eth again I did the procedure, they denied and asked me to send a photo with paper written my login, full name, date and name of the site, I did they replied that it was ok the verification, I tried again to withdraw, again they denied the withdrawal the way they chose me to do it, they said I needed to send a video saying in English my name, company name, date and login, I did and sent it they denied it again, now I am waiting for the contact via email, I'm sure they asked for some more verification, the worst house I've used to date!

estou com um problema com eles, no começo eu verifiquei a conta como de costume fiz um valor e tentei sacar via pix, não consegui me disseram que so conseguiria via btc, eth, ok fiz o procedimento e saquei, agora tentei um segundo saque pois meus saldo ficou alto eles novamente negaram por pix e disseram que seria possivel por btc ou eth novamente fiz o procedimento, eles negaram e pediram que enviasse foto com papel escrito meu login, nome completo, data e nome do site, fiz responderam que estava ok a verificação, tentei novamente sacar, novamente negaram o saque do modo que escolheram que eu fisesse, disseram que precisava mandar um video dizendo em ingles meu nome, nome da empresa, data e login, fiz e enviei eles negaram novamente, agora estou aguardando o contato via email, certeza que pediram mais alguma verificação, a pior casa que usei até hoje!

Hello, I have just replied you here to Rolletto Casino-general discussion thread since your post refers to the same topic. Please prefere the communication there. Thank you