O průzkumech zkoumám mnohem déle, než se říká

I would like to know why they canceled without saying the reason and didn't even notify or even didn't return the amount to try to do it another way

Gostaria de saber porque fizeram um cancelamento sem dizer o motivo e nem notificou ou mesmo não devolveu valor pra tentar fazer de outra forma

Hello,

Just to make sure - you had played in the casino and some problem occurred, am I correct?

What's the matter, please? Where did you play?

Yes correct.

My problem that I won more than 20 thousand is I wanted to withdraw the amount and in addition to canceling for no reason, they reduced my withdrawals and did not return the amount to me..😡😡

Sim correto.

Meu problema que eu ganhei mais de 20 mil é quis sacar o valor e além de cancelarem sem motivo cabíveis diminuíram meus saques e não me devolveram o valor..😡😡

Casino name SPINEGENIE CASINO

Nome do cassino SPINEGENIE CASSINO

I see, am sorry for your trouble.

Well, allow me to ask you a few more questions to sort things out a bit:

Did you play with any bonus, please?

Have you asked the casino about this issue, please? I always suggest this as the first step.

Is there any maximum withdrawal limit associated with the payment option you opted for, please? I can see there is the max-week withdrawal limit set to the amount of €10,000 but I do not know in which currency your balance is.

Feel free to check it here.

Thank you very much.

This casino possesses a very good reputation so I would like to believe that we could be able to help you if needed.

Just check submitted complaints against this casino:

https://casino.guru/complaints/rejected

You would not find a single one other than two closed as "rejected" because these players stopped responding.

Yes indeed that was also changed without my consent, so 10 thousand weekly and 20 thousand monthly

Sim realmente que também foi alterado sem meu consentimento, sendo assim 10 mil semanal e 20 mil mensal

I have prints of their conversation with me, who had not raised the money and would have to wait because the demand is great

Tenho prints da conversa deles comigo, que estava sem levantado o dinheiro e teria que esperar pois a demanda é grande

And what can you explain to me about it, because that's all I've been getting?

E oque vocês pode me explicar sobre isso, porque foi somente isso que tenho recebido?

Well, I can't tell you if this is true, but I see it as a reasonable reaction.

Sadly, it happens. But I also like to say that you should always get the proper information and be regularly updated.

Would you be so kind as to provide this conversation in English, please? Sadly I can't speak Portugal.

As I already wrote, it happens. Some casinos do not even bother to let players know that the current demand is over their capabilities. 🙁