Goldbet Casino - všeobecná diskuze

Super casino

Feel free to write more about your experience, of course.

How long do you play there for? What is your favorite game, for example?

Anything you'd like to mention.

I've been trying to make a withdrawal for a week now, they haven't replied to the numerous emails I've sent, they've returned the amount to my gaming account. It seems the intention is not to pay.

Estou a uma semana a tentar fazer um levantamento, não respondem aos inúmeros e-mails que enviei ,devolvem o valor á minha conta de jogo . Parece que a intenção não é pagar.

Have they explained why they returned the money, though?

Is your account already fully verified there?

Perhaps you need to pass the verification before you can withdraw. 🤷‍♀️

They haven't replied to my emails, I've sent about 10. There's no need for verification, they even deposited the amount in my bank account on the 6th of this month but withdrew it straight away, and today they've credited the game account again

Não responderam aos emails, enviei cerca de 10. Não é necessário verificação, eles chegaram a depositar o valor na minha conta bancária no dia 06 deste mês mas retiraram logo de seguida, e hoje voltaram novamente a creditar na conta do jogo

I get that, but they haven't explained why they put the money back into your account at all?

Have you tried to check the spam folder in your email? Sometimes messages like this can finish there, actually.

If you need our help, you can file a complaint at any time, and we will look into it.

Good morning,

I don't know why they haven't replied. I've already checked the spam box. The complaint is registered.

Bom dia,

Não respondem, não sei o motivo por ausência de resposta. Já verifiquei a caixa de spam. A reclamação está registrada.

Well, if they don't communicate with you, it's not exactly the best impression. I think it's very important for many players to know what's going on.

So now it will be important to stick to the complaint, and I believe that everything will be fine.

If you find out anything new, be sure to let me know.

I'll keep my fingers crossed that everything turns out well.🤞

I've just checked and they've returned the amount to my gaming account. I have no answer as to why, it's complicated.

Acabei de verificar e novamente devolveram o valor á minha conta de jogo. Não tenho resposta do motivo , é complicado.

If they don't tell you why, we can only guess. Did you use the same payment method for withdrawal as for deposit? Did you play with a bonus or not? Was verification required?

I had no active bonus, no verification was required, the payment method I chose was bank transfer, they even put the money in my bank account on the 6th of this month, but withdrew it straight away. I haven't received the money yet

Eu tinha nenhum bônus activo, não foi necessário a verificação, o meio de pagamento optei por transferência bancária,eles chegaram a colocar o dinheiro na minha conta bancária no dia 6 deste mês, mas retiraram logo de seguida . Até este momento não recebi o valor

Okay, I would like to add that we are giving the casino 14 days to resolve this issue, and if nothing happens, then you can ask for help.

If they haven't asked you for anything, let's see what happens next. 

I don't quite understand what you're saying about them sending you money once but then taking it out of your account. If you receive money in your bank account, how can they withdraw it without your consent?

Hello, they can't do that but it's happened, I don't know how it's possible, I have the receipt, they haven't replied so far and the amount has been returned to my gaming account. I've given up sending emails asking for a reply, I'd be grateful if you could help me with this situation.

Olá, eles não podem fazer isso mas aconteceu, não sei como é possível, tenho o comprovativo, eles não responderam até este momento e o valor foi novamente devolvido á minha conta de jogo. Desisti de enviar emails a cobrar resposta, agradeço que me ajudem com esta situação.

The complaint is under review, so our team will look into it and see if we can help. 

I don't know if it's just a language barrier between us, but it's not possible for them to take money from your normal bank account once you've received it from the casino. You would have to confirm that, right? 

Have you contacted the bank or payment provider yourself?

Good evening, that's right. They deposited it in my account and then withdrew it, I have proof of this on my bank statement, it's not the first time they've done this. I haven't contacted my bank yet, I'll check.

Boa noite , é isso mesmo. Eles depositaram na minha conta depois retiraram , tenho o comprovativo do extrato bancário, na verdade não foi a primeira vez que fizeram isso. Não contactei o meu banco até este momento, irei verificar.

Well, let us know what the bank told you. If this happened several times, I would probably block my card or whatever it is that's causing the problem. This isn't normal. 

Or if you don't have anything like that, try to see if you can set it up so that when you make an online payment, you can do two-step verification. This means that before the money is sent, you always have to confirm it with a code or password.

That card was blocked, I got a new one. The bank account is the same, the only difference is that I changed cards, they had already made payments on my account, this is the only one that is giving problems, the card is MasterCard.

Esse cartão foi bloqueada, tenho um novo . Nesse novo cartão é que eles não aceitam pagar, a conta bancaria é a mesma a única diferença é que troquei de cartão, eles já tinham feito pagamentos na minha conta , este foi o único que está a dar problemas , o cartão é MasterCard.

Well, then it's good that you didn't lose any more money and blocked it right away. 

Of course, I wouldn't play at a casino where I had such a problem.

However, I guess we'll just have to wait and see how the investigation turns out. 

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