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good day I had that casino because there was never a problem with withdrawing money, no money goes quickly and everything was fine but I was withdrawing smaller amounts, not that big and just now I suddenly won quite a lot of money there and they just let me withdraw 30,000 Well and then suddenly they froze the account so they just can't withdraw money and they keep asking me for some identity verification everything they wanted so I gave them the documents and I'm just waiting but it just seems strange to me because they keep making me wait so much and it seems to me that they think they don't want to pay me the winnings that's the problem in my opinion and I also find it strange what they keep doing to my account because they have to believe in my identity but just at the same time when I log in and sometimes I try if maybe the payment doesn't work I just try it so the payments change there like just now there are some right there and in an hour there are maybe only two working and I go something like this you just get up just something They seem to be doing it there, you understand, on the whole, on that account, and now I'm just worried and scared that they don't want to give me the money because they wanted a lot of things for verification, and in my opinion, even unnecessary things, it just doesn't sit well with me, you understand, so I want to ask what I should do, in your opinion, how would you handle it?

Spinnbetter casino my player ID1291423883

Hi, is that available in Australia ?

I am from the Czech Republic.

Ahoj, jak dlouho trvá, než tě ověří? Co jsi prosím musel kasinu poskytnout? Myslím, že bych se takových věcí hned nebál a než si budeš moct vybrat další peníze, je potřeba projít ověřením.

Pokud jste v minulosti peníze obdrželi a nebyl s tím žádný problém, doufám, že to tak zůstane i po ověření.

Ale jak jsem zmínil, musíte to dokončit a všechno se musí přijmout.

Hi, how long does it take for them to verify you? What did you need to provide to the casino please? I think I wouldn't be afraid of such things right away and you need to go through verification before you can withdraw more money.

If you have received money in the past and there was no problem, I hope it will remain the same after verification.

But as I mentioned, you have to finish it and everything has to be accepted.

Hello, according to our system it is available for Australians. 🙂

Would you like to play there when you are asking?

I signed up to spinbetter

I won some money that I would like to withdraw.

when I withdraw it asks me for verification.

I am sending the document as requested

and I answer all their questions.

I get the answer that they couldn't identify me.

I write emails but they don't reply and in chat they just tell me to wait

they don't even tell me the

that's why they can't identify me!

horrible treatment.

I don't know how to get my money back

mi sono iscritto a spinbetter

ho vinto dei soldi che desidererei ritirare.

al momento del prelievo mi chiede la verifica.

mando documento come richiesto

e rispondo a tutte le loro domande.

mi arriva come risposta che non sono riusciti a identificarmi.

scrivo email ma non rispondono e in chat mi dicono solo di aspettare

non mi dicono neanche il

motivo per cui non riescono a identificarmi!

trattamento orribile.

non so come fare per riprendermi i miei soldi

Hello, your complaint is waiting for review, so I hope we’ll find out what’s going on if the casino hasn’t told you. Without that, we can’t move forward, I’d say, since verification is an important step in being able to withdraw your money. I have no idea what could be behind the casino’s inability to verify you. Maybe there’s something they don’t like, but we can only speculate at this point. So the only thing left for us to do now is probably just to try to be patient and hope the casino explains what’s going on. 

Can you handle that?