sunriseslots no paga

Hi, I've been getting paid for more than three months and nothing, don't play because if you win you don't see the prizes

Hola,llevo mas de tres meses para que me pagen y nada,no jugeos porque si ganais no veis los premios

Hello,

can you explain further, please? If I understand correctly, you've probably requested the withdrawal - 3 months ago(?), and since then your balance is locked - If I may guess, because of the pending withdrawal. What prizes are you not able to see, please?

I'm quite sure there must be some reason because three months are far over the normal withdrawal waiting time.

Can you check all your previous communication with the casino (emails, or any other messages) just to make sure you have not missed anything, please?

Yes, of course, more than three months ago I made the withdrawal, I write to them and they tell me that they are late with the payments.

But it is absurd, it is in two casinos that of sunriseslots and pockieplace3

this message is from friday but like this i have at least 10

Hello,

thank you for your screenshot. Frankly, I can' speak Spanish so I'm only guessing what it may contain. Would you mind copy-paste the text into the body of your post so it can be auto-translated, please?

More importantly, three months are almost unacceptable.

I would consider filing a complaint.

And where do I file a complaint?

I have written to them for all the emails they have

this day is when they approved it, a month before I made the withdrawal

Hello there,

firstly, do not ever share publicly your full name, date of birth, and address, especially all at once - it's not safe.

I deleted the screenshot.

Secondly, you can submit the complaint here:

https://casino.guru/complaints/create