Stížnost na zpoždění výběru a hlášení nesrovnalostí a rozporů ze strany chatu

Since December 18, 2025, I have had a withdrawal request for the amount of $500, which to this day (February 14, 2026) has not been processed to my bank account.

I have approximately 100 screenshots as evidence, including conversations from the casino's help chat as well as verification of:

-My casino account

-Bank accounts

-TDC and TDD

-CEP deposit slips

-Account statements

And above all, the extremely poor service from the chat assistants, who gave me inconsistent and contradictory reasons.

In the same chat, they tell me that the report hasn't been updated, and seconds later they say the problem has been resolved.

And yesterday, February 13, 2026, they told me that I have to wait until October 2, 2026, to receive an answer.

I didn't even have this much of a problem when I withdrew $7000.

Desde el 18 de diciembre 2025 tengo una solicitud de retiro que por la cantidad de $500 ,misma que hasta el día de hoy (14/02/2026) no ha sido procesada a mi cuenta bancaria

Tengo aproximadamente 100 capturas como evidencia entre conversaciones del chat de ayuda del casino como también de la verificación de:

-Mi cuenta del casino

-Cuentas bancarias

-TDC y TDD

-Comprobantes CEP de los depósitos

-Estados de cuenta

Y sobre todo del servicio tan deficiente de parte de los asistentes del chat,dándome razones inconsistentes y contradictorias

En un mismo chat me dicen que el reporte no se ha actualizado y segundos después que el inconveniente ya estaba resuelto

Y el día de ayer 13/02/2026 me dijeron que tengo que esperar hasta el 02/10/2026 para recibir una respuesta

Ya ni cuando retire $7000 tuve tanto problema

Hello, that's quite a long wait for your money. Which casino are we talking about, is it about Brazino777? If you're verified, I don't see why they would delay it like this and keep giving you different answers as to why you don't have your money. And of course, what they told you, that you have to wait until the end of this year, is absolute nonsense.

I see that your complaint is under review, so that's a good step, and I believe that together we will somehow manage to get the situation under control and you will get your money.