Dobré odpoledne, co se děje?
Vlastně neřekli, že mohou, nebo se zeptali, prostě jsem poslal doklad o aktivním bankovním účtu, ale odmítli ho a účet za mobilní telefon také.
Právě jsem vysvětlil, že žiji se svým synem, a proto hlavní účty, které obvykle akceptují, což jsou: voda, elektřina a internet, jsou na jméno mého syna.
Tak jsem si řekl, že mu pošlu dokumenty s tělem textu, že bydliště je stejné, ale že přidávám dokumenty prokazující, že jsem matkou, a že když porovnám jeho účtenku s mým, ukáže se, že Žiju s ním.
Zůstatek mi ale snížili na počáteční vklad, ale ani vybrat nemůžu, protože minimální částka výběru je přes 200 a můj zůstatek je 70.
Ale to nemá nic společného s více účty.
Děkuji,
Camila
Good afternoon, what's up?
Actually, they didn't say they could or they asked, I simply sent proof of an active bank account, but they rejected it, and a cell phone bill as well.
I just explained that I live with my son and that's why the main bills they usually accept, which are: water, electricity and internet, are in my son's name.
So I thought I'd send his documents with the body of the text saying that the residence was the same, but that I was adding documents proving that I was the mother, and that if I matched his receipt with mine, it would show that I live with him.
But they reduced my balance to the initial deposit, but I can't withdraw either, because the minimum withdrawal amount is over 200 and my balance is 70.
But it has nothing to do with multiple accounts.
Thank you,
Camila
Boa tarde, tudo bem?
Na realidade não disseram que podiam oh pediram, eu simplesmente mandei um comprovante de conta ativa do banco que sou correntista, mas reprovaram, e uma conta de celular também.
Apenas justifiquei que moro com meu filho e por isso, as principais contas que geralmente aceitam, que são: água, luz e internet, estão no nome do meu filho.
Nisso pensei em mandar os documentos dele com o corpo do texto dizendo que a residência era essa mesma, mas que estava adicionando documentos provando que realmente pelo RG dele que eu era a mãe, e que batendo o comprovante dele, com o meu, mostraria que moro com ele.
Mas reduziram meu saldo para o inicial de depósito, mas também não consigo sacar, pelo valor mínimo de saque ser superior a 200 e meu saldo ser 70.
Mas não tem nada a ver com múltiplas contas.
Obrigada,
Camila
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