Nemohu ověřit své uživatelské jméno

Hello, I have a balance to withdraw on a platform but I cannot withdraw it because they do not verify my account, I sent all the documents but I do not have any service in my name with my address and for that reason I could not verify it, could someone tell me If you know any way to solve it??? Thank you!!;

Hola, tengo saldo para retirar en una plataforma pero no la puedo retirar por que no me verifican la cuenta, envie todos los documentos pero no tengo ningun servicio a mi nombre con mi direccion y por ese motivo no la pude verificar, alguien me podria decir si conoce alguna manera de solucionarlo??? Graciass!!;

Hi, I would start by asking what casino are you talking about, where are you having problems ? 

However, I see that you are having problems with KYC and you are unable to verify your account. But when you say you have no service with an address in your name what does that mean ? Is there no such document for you or what is the problem ? Please let me know.

Hello, how about they ask me for an invoice for some service where my address is reflected but I don't have one, that's what I need to verify the account

Hola que tal me piden una factura de algun servicio donde este reflejada mi direccion pero no tengo, eso es lo que me falta para la verificacion de la cuenta

They sent me an email that may be a Wi-Fi bill that I have an electronic bill, I'm going to go to the company to have them print one for me. I think it will be solved there, sorry for the inconvenience and thank you very much in advance!!!!

Me mandaron un mail que puede ser una factura de wifi que tengo factura electronica, voy a acercarme a la empresa que me impriman una. Creo que ahi estara solucionado, perdon por la molestia y desde ya muchas gracias!!!!

Hi, so you've come to a reasonable solution with the casino after all. Could you let me know if this document was enough for you and if the verification was successful ? I will be waiting.