Moje zkušenost s EZZ Casinem – Zamítnutí výběru, nemožné bonusy a vynucený výběr kryptoměn

I want to share my experience with EZZ Casino to warn other players and publicly document what happened.

Over a period of time, I've made deposits totaling more than €1,800 on this platform. I decided to play because of the promotions and bonuses they offered, which, at first glance, seemed attractive.

🎁 Bonuses with impossible requirements

After playing for weeks, I can say that the bonuses offered by this casino are, in practice, almost impossible to unlock.

The wagering requirements are excessive, unrealistic, and disproportionate, pushing the player to keep depositing money without a reasonable possibility of withdrawal.

After many failed attempts, I only managed to successfully unlock a bonus once, meeting all the required conditions. The resulting balance was €25, marked as withdrawable.

💸 Withdrawal denied without valid justification

When I requested the withdrawal of those €25, the casino denied the payment.

No clear breach of terms and conditions was initially alleged.

Subsequently, the casino stated that they only allow withdrawals via cryptocurrencies, refusing to make payments through Skrill or other standard methods, even though:

Skrill is a common payment method in online casinos.

I did not use cryptocurrencies to make my deposits.

Forcing this method was not clearly explained before playing.

❌ Error with Skrill being used as an excuse

At one point, they tried to make a payment via Skrill, but it failed due to an operational error on the part of the casino itself (incorrect email / poorly managed verification).

Instead of correcting the error, the casino used that mistake as an excuse to permanently block withdrawals and insist once again that withdrawals could only be made in cryptocurrencies.

🚫 Cryptocurrency imposition

I want to make it clear that I expressly rejected the withdrawal in cryptocurrencies, because:

It reduces consumer protection.

It hinders traceability.

It was not the method used to enter.

It represents a unilateral change to the withdrawal conditions after the game.

Even so, the casino maintained its refusal.

📴 Total silence from support

After sending several formal emails, including a final, clear legal request, the casino:

He stopped responding to the chat.

He didn't answer any more emails.

He offered no real solution.

I have now gone more than 3 days without any response after the last formal request.

🚩 Conclusion

Based on my experience, I believe that EZZ Casino:

It encourages high deposits through deceptive bonuses.

Design promotions that are difficult or impossible to complete.

It does not pay even when a bonus is successfully released.

Force withdrawals in cryptocurrencies as the only option.

Cut off communication when a withdrawal is requested.

I have filed complaints with Casino Guru and other agencies, and I will publish all the necessary documentation.

I'm sharing this experience so that other players can make informed decisions and avoid similar situations.

If anyone else has had problems with this casino, I would appreciate it if you shared it.

Quiero compartir mi experiencia con EZZ Casino para advertir a otros jugadores y dejar constancia pública de lo ocurrido.

Durante un periodo de tiempo he realizado ingresos por un total superior a 1.800 € en esta plataforma. Decidí jugar motivado por las promociones y bonos que ofrecían, los cuales, a primera vista, parecían atractivos.

🎁 Bonos con requisitos imposibles

Tras jugar durante semanas, puedo afirmar que los bonos que ofrece este casino son, en la práctica, casi imposibles de liberar.

Los requisitos de wagering son excesivos, poco realistas y desproporcionados, lo que empuja al jugador a seguir ingresando dinero sin una posibilidad razonable de retirada.

Después de muchos intentos fallidos, solo en una ocasión conseguí liberar correctamente un bono, cumpliendo todas las condiciones exigidas. El saldo resultante fue de 25 €, marcado como saldo retirable.

💸 Retiro denegado sin justificación válida

Cuando solicité la retirada de esos 25 €, el casino denegó el pago.

No se alegó inicialmente ninguna infracción clara de términos y condiciones.

Posteriormente, el casino afirmó que solo permiten retirar mediante criptomonedas, negándose a realizar el pago por Skrill u otros métodos estándar, a pesar de que:

Skrill es un método habitual en casinos online.

No utilicé criptomonedas para realizar mis depósitos.

Forzar este método no estaba claramente informado antes de jugar.

❌ Error con Skrill usado como excusa

En un momento dado, intentaron realizar un pago por Skrill, pero este falló por un error operativo del propio casino (correo incorrecto / verificación mal gestionada).

En lugar de corregir el error, el casino utilizó ese fallo como excusa para bloquear definitivamente el retiro y volver a insistir en que solo se podía retirar en criptomonedas.

🚫 Imposición de criptomonedas

Quiero dejar claro que rechacé expresamente la retirada en criptomonedas, ya que:

Reduce la protección del consumidor.

Dificulta la trazabilidad.

No fue el método usado para ingresar.

Supone un cambio unilateral de las condiciones de retirada tras el juego.

Aun así, el casino mantuvo su negativa.

📴 Silencio total del soporte

Tras enviar varios correos formales, incluido un último requerimiento legal claro, el casino:

Dejó de responder al chat.

No contestó más correos.

No ofreció ninguna solución real.

Actualmente llevo más de 3 días sin respuesta alguna tras el último requerimiento formal.

🚩 Conclusión

En base a mi experiencia, considero que EZZ Casino:

Incentiva depósitos elevados mediante bonos engañosos.

Diseña promociones difíciles o imposibles de completar.

No paga incluso cuando un bono se libera correctamente.

Fuerza retiradas en criptomonedas como única opción.

Corta la comunicación cuando se solicita un retiro.

He iniciado reclamaciones ante Casino Guru y otros organismos, y publicaré toda la documentación necesaria.

Comparto esta experiencia para que otros jugadores puedan decidir con conocimiento y evitar situaciones similares.

Si alguien más ha tenido problemas con este casino, agradecería que lo compartiera.

Unfortunately, I don't see any complaint submitted from your account for this casino, though.

Could you write the URL of the casino, please?

https://ezz.casino/es/

Hello,

Why is this casino not listed on Guru?

This casino needs to be blacklisted.

Hallo,

warum ist dieses Casino nicht auf Guru aufgelistet?

Dieses Casino muss in eine schwarze Liste.

Thank you. I will pass it on to our data team.

Here's the link for you where you can submit your complaint, if you wish.

Our team will have a look at it and add it to our database.

Do you have any issues there as well?

I registered at this casino, deposited $30 using the bonus, and wagered it according to all the terms. I passed verification and withdrew my winnings. A few days later, verification was rejected and my entire winnings, $1,457, were written off, citing Russian players being prohibited from playing. However, the casino doesn't state that Russian players are prohibited from playing. I asked in the chat, and they told me that players from all countries can play. Very interesting.

Я зарегистрировался в этом казино, сделал депозит 30 баксов под бонус, отыграл его соблюдая все условия. Прошел верификацию и поставил на вывод. Через несколько дней верификацию отклонили и списали весь выигрыш 1457 баксов, ссылаясь что игрокам из России играть запрещено. Но в казино нет информации, что с России играть запрещено. Спрашиваю в чате, а мне отвечают, что играть можно со всех стран. Очень интересно.

Was it written anywhere in the terms, though, that they don't accept players from your country?

According to our information, Russia is actually allowed. 🤔

Our data team is already working on the review of this casino, but it is not ready yet. If you wish, though, you can already submit a complaint, and we will try to intervene in your case.

Have you used a VPN when you registered, by the way?

Just trying to find out if the casino was aware from the beginning that you were playing from Russia, you know.

I looked in the casino rules for banned countries, but there's no information at all. Yes, I use a VPN at many casinos.

Я искал в правилах казино запрещенные страны. Но нет вообще никакой информации. Да я использую впн во многих казино.

Have you used it at this casino, though?

Perhaps it is not even allowed, actually. 🤷‍♀️

I believe that this is one of the better websites out there without a doubt. The AI support is instant and answers pretty much every question. And if there is one they can't answer, then the human support is instant as well. Complaining about the wager requirement being "impossible" on a forum where they advertise the same bonuses for other websites except with a higher wager requirement, might be the most hypocritical thing I have seen. Not to mention the fact that you CHOSE the bonuses, it isn't like you are required to use them. Do you think that a casino would offer a 250% and 350% deposit match without having an edge? If so, then you might be the dumbest person to ever walk this earth, and I suggest that you stop gambling immediately. Part of the reason your withdrawals might be taking a while is that all of the bonuses have not only wager requirements. Secondly, there are also bet limits as well. For you to withdraw from a bonus, you have to follow those rules, so I assume the casino is most likely verifying this. Any other casino has the same requirements as well, if not more difficult ones. I have used this platform a few times, and I love it. My withdrawals are instant, faster than Stake or Shuffle, and I have proof of that as well. I don't work for the casino. The reason why I am writing this review is that over 1000 people have seen it, and it isn't fair for you to publicly deface a business that has taken many people, not only countless amounts of time, but many dollars as well, to build. They have all the major providers as well as live games. The casino is fully licensed there is nothing shady from my experience. 

Your response seems to focus on discrediting my experience rather than addressing the real problem I described.

First, no one has said that casinos don't have an advantage or that bonuses should be easy to claim. That's obvious to anyone who's played for more than five minutes at an online casino. Therefore, that argument doesn't address what I've said at all.

The key point is very simple: the bonus was successfully released. The balance was marked as withdrawable within the platform itself. From that moment on, we are no longer talking about wagering or betting limits, but rather processing a valid withdrawal.

However, the withdrawal was subsequently rejected.

After that, several fairly clear things happened:

The casino claimed that they could only pay using cryptocurrencies, even though the deposits were not made with cryptocurrencies.

There was an attempted payment via Skrill that failed due to an operational error, and instead of correcting it, it was used as an excuse to cancel the withdrawal.

Support subsequently stopped responding after several emails requesting a solution.

None of that has anything to do with "not understanding bonds".

It's also curious that you claim the casino has "all the licenses" and that everything is perfectly normal, when in the online gambling industry it's quite common for some operators to work under offshore licenses with much more limited regulatory standards. That doesn't automatically mean they're illegal, but it also doesn't imply that all their practices are necessarily fair to the player.

In any case, it's perfectly possible that you had a good experience. But using one person's experience to dismiss another's, especially by resorting to personal insults, adds nothing to the discussion.

My post is not intended to attack anyone or "discredit" anything. It simply describes a specific, documented experience that has already been shared on mediation platforms like Casino Guru.

If the casino believes that everything has been handled correctly, it should have no problem clarifying this publicly or resolving the pending withdrawal.

Until then, players who read this thread will be able to evaluate all opinions and experiences, both positive and negative, and decide for themselves.

Tu respuesta parece centrarse en desacreditar mi experiencia en lugar de abordar el problema real que describí.

Primero, nadie ha dicho que los casinos no tengan ventaja ni que los bonos deban ser fáciles de liberar. Eso es algo obvio para cualquiera que haya jugado más de cinco minutos en un casino online. Por lo tanto, ese argumento no responde en absoluto a lo que expuse.

El punto central es muy simple: el bono se liberó correctamente. El saldo quedó marcado como retirable dentro de la propia plataforma. A partir de ese momento, ya no estamos hablando de wagering ni de límites de apuesta, sino de procesar un retiro válido.

Sin embargo, el retiro fue rechazado posteriormente.

Después de eso ocurrieron varias cosas bastante claras:

El casino afirmó que solo podían pagar mediante criptomonedas, pese a que los depósitos no se realizaron con criptomonedas.

Hubo un intento de pago por Skrill que falló por un error operativo, y en lugar de corregirlo se utilizó como excusa para cancelar el retiro.

Posteriormente el soporte dejó de responder tras varios correos solicitando una solución.

Nada de eso tiene que ver con "no entender los bonos".

También resulta curioso que afirmes que el casino tiene "todas las licencias" y que todo es perfectamente normal, cuando en la industria del juego online es bastante común que algunos operadores funcionen bajo licencias offshore con estándares regulatorios mucho más limitados. Eso no significa automáticamente que sean ilegales, pero tampoco implica que todas las prácticas sean necesariamente justas para el jugador.

En cualquier caso, que tú hayas tenido una buena experiencia es perfectamente posible. Pero usar una experiencia individual para descalificar la de otra persona, especialmente recurriendo a insultos personales, no aporta ningún valor a la discusión.

Mi publicación no pretende atacar a nadie ni "desprestigiar" nada. Simplemente describe una experiencia concreta, documentada y ya trasladada a plataformas de mediación como Casino Guru.

Si el casino considera que todo se ha gestionado correctamente, no debería tener ningún problema en aclararlo públicamente o resolver la retirada pendiente.

Hasta entonces, los jugadores que lean este hilo podrán valorar todas las opiniones y experiencias, tanto las positivas como las negativas, y decidir por sí mismos.

I'm sorry to step in, but your posts sound as if you are responding to someone specific, while the intended receiver is not clear. So it sounds like it came out of the blue.

Would you mind providing some background? If I may be honest with you, your most recent post, which was made a month ago, sounded as though it was created by ChatGPT and functioned as a statement.

Anyway, if it helps, I don't see anyone replying to your experiences. We all appreciate your efforts to alert the community about the casino's poor safety index. Hopefully, the complaint will be addressed.

My posts weren't directed at any specific person; they were part of my explanation of my experience with the casino. In the original thread, there were some comments questioning what happened, which is why some of my replies might seem directed at someone in particular.

Regarding the comment that the text "seems to have been written by ChatGPT," I understand that it might give that impression. I simply tried to write the message clearly and concisely to explain what happened and avoid misunderstandings. When it comes to making a complaint or publicly reporting a problem, I prefer to express the facts calmly and in a structured way.

My goal is not to create controversy or attack anyone. I simply wanted to document a specific situation involving a withdrawal that was not processed, even though the balance was marked as withdrawable.

As I mentioned, I've already taken the case to mediation platforms for a neutral review. If it's resolved or I receive a clear explanation from the casino, I'll update this here as well to ensure the information is complete.

Mis publicaciones no estaban dirigidas a una persona concreta en particular, sino que formaban parte de la explicación de mi experiencia con el casino. En el hilo original hubo algunos comentarios cuestionando lo ocurrido, y por eso algunas de mis respuestas pueden parecer dirigidas a alguien específico.

Respecto a que el texto "parece escrito por ChatGPT", entiendo que pueda dar esa impresión. Simplemente intenté redactar el mensaje de forma clara y ordenada para explicar bien lo sucedido y evitar malentendidos. Cuando se trata de una reclamación o de dejar constancia pública de un problema, prefiero expresar los hechos con calma y de manera estructurada.

Mi objetivo no es crear polémica ni atacar a nadie. Simplemente quería documentar una situación concreta relacionada con un retiro que no se procesó, a pesar de que el saldo estaba marcado como retirable.

Como mencioné, ya he trasladado el caso a plataformas de mediación para que puedan revisarlo de forma neutral. Si finalmente se resuelve o recibo una explicación clara por parte del casino, también lo actualizaré aquí para que la información quede completa.

Okay, thank you.

So in the terms and conditions section it directly specifies that Russia is excluded from all bonuses that are listed. Relying on AI support probably shouldn't be the first place you go to for finding out rules.