Má někdo problémy s kasinem NineWin a výplatou?

I have been waiting for 14 days now for Nine Win Casino to pay my winnings of £2400. First I had to do verification which I provided. My account t was verified then I withdrew my winnings of £2500 and was marked as paid on there system, 7 days later, my winnings have not reached my bank. When I went onto my Nine Win Account I had £2500 available to play. They had cancelled my withdrawal? I contacted chat, they said there was technical issues and not to worry it will be in my account. So it went through process of withdrawal, but later that day it was cancelled again by their system saying I needed to wager 21.75? Which I was never asked the previous times I withdrew. So I wagered the required amount and withdrew £2400. Later that day it was cancelled by them and they done a new withdrawal for £2400. So far this is saying its paid but I still have not received my winnings.

Hello, it's quite strange that it's always rejected by their system in the end, but according to what you've written, the money should be coming to you soon. What payment method are you using? 

Anyway, I think it's only a matter of time before the funds reach your account, but if they don't, I see you've opened a complaint, so our team will be there to help you. 

I also heard that you had successful withdrawals before, so I strongly believe that it will be the same. 

If you have any news please let me know.

Yes I know very strange. As they mark it as paid and on the 7th day it bounces back into my playing account and I have to start from scratch the whole withdrawal process, which is 72 hrs to aprove the payment. They will not give me a reason for the system error saying its confidential and can not explain for security reasons? But I have seen many other people experiencing the same issue and not being paid.

They just keep re assuring I will get the money it's day 13 now and not received nothing.

It is strange, especially if you have had some successful withdrawals before. Have you used the same payment method for all of them, and which one was it, if you don't mind me asking?

Hopefully our complaint team will be able to find out what is actually going on. Please keep us updated.🙏

Hi yes used bank transfer same as I did on the last 2 withdrawals. Same bank account, no changes whatsoever. I'm still chasing them on the live chat. Keep saying I'm going to get paid day 14 nothing.

Yes, I believe it must be very unpleasant to be in a situation where you are chasing your own money. But if nothing changes, as Romi said, our team will try to help you as best they can. But I firmly believe that this will be sorted out and everything will turn out well. 

We'll wait for the udpate.

Hi still no payments. Getting very frustrated be on live chat. They can't give me a definite answer when I will get it or explanation.

I can totally understand you, do not worry though, our complaint team is working on it.

I'm still awaiting payment. They have used every excuse under the sun. The new one is I needed to show them evidence of non payment so I sent them my bank statement. All of a sudden they are stating that's not the statement they have. This is absolutely ludicrous! I only have one bank, which was the statement I sent them on 19th March. They said my prove bank statement didn't match what they had on their systems. Well I have sent them proof of withdrawals O had from them in the past which is on that statement also my transaction from that statement match my deposits on Ninewin...I'm waiting for the next excuse now. Very frustrated with this and angry 😠

I think even though it's frustrating, it's important that the casino communicates and tries to resolve the situation with you. Obviously, they will have to resolve the matter of the account they mention ending with a different number than you say. Have you tried contacting the bank using the transaction number they sent you in the email ? You need to cooperate and keep a cool head even though I know it is not easy if you want to get this resolved as soon as possible. 

I hope it will be soon. ☘️

I have contacted the bank and they can verify that the reference number they have given me is not recognised. I have proof of chat with them. I have proof of everything l, but still this hasnt been resolved. How can you keep a cool head when they are constantly throwing lies at me? This other bank account number they mentioned is a cover up they can't prove it because there isn't one. I only have one account. I just want my winnings that is owed to me. I don't want to be doing this and chasing it, but I'm not dropping this until its sorted.

I certainly understand that. I wouldn't want to be in a similar situation either, but we will have to be patient and I believe this saga will end and you will get your money. 🤷‍♂️

I'm having the same issue,less than helpful chat and no response from email since the last and tenth attempt to withdraw money. I've not had a withdrawal before this is my first one. Used exactly the same details as I did when deposited money. The only options the give for withdrawal are bank transfer,which I do and have used with other sites without any problem, and binance which doesn't operate here in UK or Ireland and I've no interest in setting up an account with anyway. How do I get my money? And please don't patronize me by saying I'm sure it'll be ok or they will surely sort it out as I've heard enough of that bull from them to last a lifetime. I hope the person that originally posted here has had a payment by now?

Hopefully, the person from this thread will give you the answers. I have seen your complaint here with our team, so let's see what they can do about the issue. Have you been successful in contacting the casino's support about your verification yet?

Yes I have had contact with your team,the ninewin are still acting as though they are incompetent. Imagine asking the customer if it's an internal issue only affecting my account,how would I possibly know that, surely if anyone would know that it would be them. They also asked a few other irrelevant questions. I've done everything I can and they have more than enough information regarding my bank details and identity for account verification. Thank you for helping as it actually made them respond,if this gets sorted ,which I'm still doubtful about, I'll be very grateful to you.

Haven't had any response all day from ninewin. I've made sure they have photos of my driver's licence for identification verification, funny how they don't need anything when depositing, anyway could you contact them again please, appreciate what your doing thanks

Just went on to the site out of frustration as I've heard nothing from them via email,to ask if there was any update through the chat,I checked my account and it's suspended. Not bothered really because I've no intention of using it again but when I enquired why they said they don't accept players from UK. I'm surprised because they were the ones that contacted me to join them.

what currency is indicated in this offer to join??

Sorry, but you might have misunderstood the question you were given in your complaint. Tomas has asked you: "Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?" - If you were informed by the casino if they were having any internal issues, perhaps that may have caused the withdrawal problem.

I am sure our complaint team will do everything they can to get your case solved. Please update your complaint by giving them some more information they have asked for and keep us informed about any news regarding your case.

They've said it is a technical issue,they've said it's not a technical issue,they've said it's a credentials issue,they've said it's not a credentials issue they've said it's resolved and they've said it's not resolved. The last message said they don't accept players from the UK so take your pick