Kasino BK8 předčasně odstranilo mé sebevyloučení

Hey guys, need your input here, I recently got my complaint closed and some things seem a little unfair here (Need advice from you guys if you guys think that it is unfair as well)

I have told BK8 about my gambling addiction before, however, I do not have the full screenshot of the request since I've made this request through Live Chat, I've told them about my gambling addiction (Was not in the screenshot) However, I have a screenshot of them stating that they acknowledge my gambling addiction, however, they have gone on to argue that it is a standard reply and they did not know about my gambling addiction. I have no context if the complaint manager has reviewed the FULL chat transcript provided by the casino (If any) and if it was closed just based on the casino's declaration of 'Oh I didn't know, it was a standard reply, I reviewed the full chat and there were no gambling issues stated' seems pretty unfair to me and very 1 sided if I have provided the evidence and what the casino provided were just claims.

Need some input from you guys if this is indeed unfair to me, I've tried to email a few times to casino guru (There were no replies), and I've tried to re-open the case (There were no replies) Anything else I can try? The casino refuses to provide any chat transcript to me.

Attached is them acknowledging my gambling addiction.

Unfortunately, as much I would like to help you out with this issue, our complaint team already had a look at your request and they have decided, that there is nothing they can do more about it, than they've tried before in your complaint.

If you feel you need to get your gambling problem under control, and need a help of someone, please contact any of these help centers available in your country. The list is here. Wishing you all the best.🍀

write to me, we have experience in similar cases

write to me as well. i also asked to close my account. i specifically said that i want to close my account because of a problem gambling issue. But they kept encouraging me with bonuses.

happy to share screenshots

I am really sorry that you have to go through a situation like this then.

Is it at the same casino, please? Have you deposited anything since your request for closure?

I hope you stay strong. 🙏

Yes, this is at the same site.

For now, I have not deposited anything every since, but I have been offered various bonuses and encouraged to use my bonuses.

The will do all it takes to get me back to the platform, despite their responsible gambling commitment, see: https://www.bk8asian.com/responsible-gambling/

This shows how lucrative lambs like us are.

Hello, from my point of view, a self-exclusion request supported with gambling addiction must result in permanent account closure. No tricky offers, no honey words... So, if you say this casino treats addicted players differently,... Do you have chat communication logs or email exchanges, perhaps?

If I'm not wrong here, my colleagues have been talking about this practice; perhaps your insight might help.

I see no fairness in such an approach; however, I feel that the complaint feature might not be the best step to take. It is great that you have not deposited since, yet for the precise complaint investigation, we may lack the disputed amount.

Did the casino reopen your previously self-excluded account or is it still closed, please?

I'll try to come up with something more concrete then.