Bruce bet neodmítá mé výběry, aniž by mi dal vysvětlení

Good morning, I am writing to you because I opened an account on Bruce bet on day 20 by depositing €480, I won €2500 which I immediately withdrew, after a few days without requesting account verification the withdrawals go from suspended to processed.

mil casino support tells me that in 5 working days the money will be in my account .. but this morning surprise withdrawal failed without an explanation

after an hour of chatting with customer service they told me that they will let me know the reason for the refusal in a few days... I know the reason, they never asked me to authenticate my profile.

but they procrastinate and digress on the answers to my questions.

please help me by speeding up the authentication and withdrawal process

Buongiorno, vi scrivo perché ho aperto un conto su Bruce bet giorno 20 depositando 480€ ne ho vinti 2500€ che ho subito prelevato , dopo qualche giorno senza richiesta di verifica del conto i prelievi passano da sospeso a eleborazione .

mil supporto del casinò mi dice che in 5 giorni lavorativi i soldi saranno sul mio conto .. ma questa mattina sorpresa prelievo fallito senza una spiegazione

dopo un ora di chat con l assistenza mi hanno detto che mi faranno sapere tra qualche giorno il motivo del rifiuto .. io conosco il motivo non mi hanno mai richiesto l autenticazione del profilo .

ma loro temporeggiano divagando sulle risposte alle mie domande .

vi prego di aiutarmi facendo accelerare il processo di autenticazione e di prelievo

this is their answer, or rather non-answer to my questions. Absurd thieves criminals

questa è la loro risposta , o meglio non risposta alle mie domande . Assurdo ladri criminali

they continue to pretend nothing is happening!

continuano facendo finta di nulla !

Hi, I see you're having trouble collecting the money. I was waiting to see if the casino would comment on the verification, but you don't have to do it according to them yet. 

As for the withdrawals, I noticed that they said that there are technical problems. Have you set up new withdrawals? Using the same method as before? If it takes more than 14 days then definitely let us know and we will try to help you. 

Also, if anything has changed in your case, I would like to know about it. 

This morning they asked me to verify it, they didn't tell me anything about the technical problems with the withdrawal, also because it's the same card I use for deposits, a Mastercard debit.

Let's see what happens after the check

A thousand thanks

Questa mattina mi hanno richiesto la verifica , dei problemi tecnici per il prelievo non mi hanno detto nulla anche perché è la stessa carta che uso per il deposito una Mastercard debit .

vediamo dopo la verifica cosa succede

grazie mille

You don't have to thank me. So let's see what happens in the next few days and if you will be verified. If you are, then there shouldn't be a problem.

first verification attempt rejected, second one already sent... we are waiting

primo tentativo di verifica respinto , già inviato il secondo .. attendiamo

What was wrong with the first attempt? Were any of your documents rejected? 

Please let me know if it was more successful the second time.

They didn't give me any explanations about what documents they were... for now after 4 days no response

Non mi hanno dato spiegazioni , su quali documenti fossero … per adesso dopo 4 giorni nessuna risposta

Hello, I read about what you have been through and I have to say this is all just frustrating.

Do you believe there is a way to find out what seems to be the most crucial issue preventing successful KYC from finish? I honestly can't tell since the casino did not provide concrete points.

Update

I've been trying to withdraw since day 20 now

the verification request from day 25 has been rejected 3 times, the last time on Tuesday, they keep saying that I have to be patient but I have been patient for 16 days.

I sent everything they asked me for without success.

please help me get my winnings back.

Aggiornamento

è ormai dal giorno 20 che provo a prelevare

la richiesta di verifica dal giorno 25 è stata rifutata per ben 3 volte l ultima volta martedì , continuano a dire che devo avere pazienza ma sono 16 giorni che ho pazienza ..

ho inviato tutto quello che mi hanno chiesto senza successo .

vi prego di aiutarmi a recuperare le mie vincite .

Sort of a very sad update.

Once you feel you can't progress further on your own, which sadly may happen, my colleagues are more than happy to help. All you need to do is follow the steps included in the submitting process and assess the situation so they know what you have been facing.

Use this green link to start. 👈👈

We call it the complaint and it is completely free. Just please focus on explaining the important parts, such as how long you have been waiting, what documents you have provided in which form and so on.

It should take a day or so to review your complaint.

I'll be here to help with questions, ok?

I just sent the complaint I hope it can be of some use. Thank you very much

Ho appena inviato il reclamo spero possa servire a qualcosa . Grazie di cuore

We also hope that we will be able to help you. If you have an update, please get in touch. 😉