🎯 Kasino Cazeus – Ignorovali mé uzavření - Měsíce!!

I sent my first email to [email protected] on June 7th 2025 asking to close my account and delete my data.

No answer. No action.

Jully 27th 2025 asking again to close, again no answer. No action

Then I sent another email on October 7th 2025, this time saying it was for gambling addiction.

Instead of closing my account, they gave me a €100 VIP bonus and let me keep playing.

Only on November 3rd did they finally close it — after months of silence and multiple deposits that could’ve been avoided.

I have full proof of the first email (screenshot attached).

This isn’t new — same pattern reported by players in the UK before.

They ignore closure requests, then claim they never received them.

Hello,

That must be a truly frustrating experience. Let me share your complaint here 👈

From my perspective, there are several problematic points, beginning with the cross-platform account closure that occurs without adherence to the rules, which do not specify whether casinos accept such requests—they don't, it seems.

Additionally, there is a significant difference between account closure and self-exclusion due to gambling addiction.

More can be found in the complaint, of course.

Hence, I'll leave that to anyone to form their opinion here.

We can later talk about a more advisable way of requesting self-exclusion due to gambling addiction if you are interested.